Accommodation Intern
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Accommodation Intern

Hilton

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Accommodation Intern

About the job

Start Date: February 2022

Duration: 6-12 Months.

Location: Conrad Dublin

 

As a Placement student in our hotel you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Luxury Standards.

To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring to respond efficiently to their inquiries and advising them of the amenities and benefits offered by the hotel.

 

Why Work for Hilton?

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 6,660+ properties in 118 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognised hotel brand in the world.

We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate, and for the last five years we have been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector (TargetJobs Awards 2021) 

Hilton Work Perks

In addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy intern!

In Conrad Dublin you will also benefit from a subsidized canteen. You will be part of a cohort of approximately 20 Interns who are spread across various departments, and will be involved in our unique intern programme. This includes monthly meetings and assignments which are designed to support your development.

What are we looking for?

As with any job, we do have certain criteria that you will need to meet in order to be considered for this amazing opportunity. These are detailed as follows;

  • Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
  • Clean/ prepare and review the guest rooms (and any associated areas) allocated to you to the defined standard.
  • Change and replenish bed linen, towels and guest amenities in line with company guidelines
  • Undertake regular deep cleaning tasks
  • Restock and maintain trolley and pantry on daily basis
  • Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
  • Be environmentally aware
  • Recycle of waste accordingly
  • Manage guest requests in a positive and efficient manner
  • Maintain a safe and secure environment for yourself, guests and colleagues
  • Respect the privacy of others and maintain behaviors in line the company’s security, operating process and environmental policies
  • Carry out lost property procedures
  • Assist other departments wherever necessary and maintain good working relationships
  • Hoover and dust corridors at the end of each shift
  • Carry out daily duty as required

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

  • It is expected that the placement student will have excellent knowledge of all offerings in the hotel
  • They should ensure all equipment is fully stocked, in good working order, clean & polished.
  • Serve every guest in line with hotel FOH brand standards.
  • It is expected that the jobholder will have excellent working knowledge of hotel point of sale system
  • In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
  • Ensure you report for work punctually, in full uniform, name badge & meet grooming standards
  • Clock in at starting time of your shift and clock out at end of your shift
  • Comply with all relevant legislation governing hygiene, fire, health & safety at work and adhere to rules, regulations & policies of the hotel
  • Carry out cleaning duties as assigned to you
  • Adhere to all hotel brand standards
  • Attend training within working hours as required
  • Attend meetings within working hours when required
  • Work in other department(s) when required
  • Attend work on a flexible 39-hour weekly rota
  • Work any other duties as required by management
  • Carry out all duties with a positive, courteous & friendly manner
  • Proactively ensure both front & back of house, areas are maintained clean & clear
  • Respond to any guest request or need, personally where possible
  • Attend beginning-shift briefing & complete end of shift handover
  • Proactively offer help to guests in need of assistance

What next?

If you would like to be considered for this internship please ensure that you submit your application (in English) on or before 14th January 2022. Please bear with us whilst we process your application as we receive a lot of interest and we want to ensure that each applicant is given the consideration he/she deserves. 

You’ll be contacted via email by our Human Resources Team who will inform you of the outcome and (if applicable) next steps. If your application is taken forward, you will be asked to complete a series of online assessments and a video interview.

 

Beyond the Internship

Whilst we are not always able to guarantee an offer of employment at the end of your studies, we like to keep in touch with our intern community and many have successfully re-joined Hilton upon completion of their degree. To give you a few examples, we currently have former interns working for us in Finance, Marketing, Sales, HR, Procurement… The list goes on! 

 

Closed

Accommodation Intern

Dublin, Ireland

Full-time, Indefinite

Start Date:

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