Account Director, Catering - Waldorf Astoria Monarch Beach Resort
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Account Director, Catering - Waldorf Astoria Monarch Beach Resort

Hilton

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Account Director, Catering - Waldorf Astoria Monarch Beach Resort

About the job



Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene.

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Account Director of Catering to join the Sales, Catering & Events Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

The ideal candidate will have at least two (2) years Hospitality related experience at manager level and experience in supervision or management of 1-3 people. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems (Delphi.fdc)
  • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)


Want to learn more?  Hotel WebsiteFacebookInstagram

What will I be doing?

As Account Director of Catering, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events.  This position primarily handles complex social events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  • Organize, plan and prioritize your duties by developing plans and goals. 
  • Timely communication to internal and external clients via telephone, email, written documents or in person. 
  • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
  • Demonstrate knowledge of job systems, products, systems, and processes. 
  • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
  • Selling and influencing both internal and external clients. 
  • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
  • Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
  • Participate in customer site inspections and assist with the sales process as necessary. 
  • Other duties as necessary based on business needs.  
  • Regular attendance.  


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline


In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage – for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)  
  • Go Hilton travel discount program 
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development 
  • Team Member Resource Groups
  • Recognition and rewards programs


*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Salary Range: The annual salary range for this role is $80,000 - $90,000 and is based on applicable and specialized experience and location.



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Account Director, Catering - Waldorf Astoria Monarch Beach Resort

Dana Point, CA, United States

Full-time, Indefinite

Start Date:

Latest start date:

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