Hilton’s Commercial Services organization is comprised of over 5,000 team members driving our sales, revenue, marketing, and catering management, call centers, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth.
The primary responsibilities of this position are to design, develop, and deploy business strategies that are creative, dynamic and impactful for the Americas and, lead the Commercial Focus process.
As the Commercial Director, you will connect the business processes to the commercial strategies in a manner that makes delivery of performance more effective, efficient, and impactful, with the goal of improving the performance of the Americas Managed Hotels. Business processes should be designed to impact all revenue streams, including a deliberate focus on Catering, Events, Food and Beverage, Rooms and Spa Revenue. Key deliverables for this role are to move the business analytics, processes, and cadence to a 'prescriptive and predictive' approach of driving performance.
This includes, but is not limited to, development and communication of company commercial strategies and standards through a structured commercial cadence and analysis of company revenue performance against established goals.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!