Hotel Manager
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Hotel Manager

Hilton

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Hotel Manager

About the job

A Hotel Manager is responsible for managing the Hotel Operations heads of department team and drive performance towards achieving the overall hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and guest satisfaction measures.


What will I be doing?

 

As a Hotel Manager, you are responsible for managing the day to day operations by leading the operations team and responsible to deliver overall hotel targets, excellent Guest services and Team Member experience. A Hotel Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead and resolve all key property operational issues including customer service, team engagement, upkeeping of resort standards.
  • Actively support the commercial strategies and commercial performance
  • Part of the executive team you will also have to plan CAPEX projects towards guest satisfaction and operational effectiveness & productivity.
  • Ensure all decisions are made in the best interest of the hotel and Hilton
  • Deliver on hotel budgets, and set other short- and long- term strategic goals for the hotel and define measurable targets to the Heads of Department.
  • Provide effective leadership to hotel team members, coaching for performance and guest satisfaction
  • Comply with and exceed Hilton Brand Service Standards
  • Ensure full compliance to legal and authorities’ requirements
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
  • Ensures Departments have individual strategies and foster collaborative engagement across the organization.
  • Hold regular briefings and communication meetings with the HOD team
  • Respond to audits, Quality Assurance towards ensuring continual improvement is achieved
  • Report to the Resort General Manager

What are we looking for?

A Hotel Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

  • Experience as Hotel Manager or Director of Operations within a similar quality hotel
  • Degree or diploma in Hotel Management or equivalent
  • Possess strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector
  • Arabic speaking mandatory
  • Luxury resort hotels experience at executive level

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Hotel Management experience in a similar quality hotel
  • Track record of improving balanced scorecard objectives


What will it be like to work for Hilton?

 

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 

 

 

 

 

Closed

Hotel Manager

Doha, Qatar

Full-time, Indefinite

Start Date:

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