Director, Hilton Garden Inn Franchise Performance - Greater China and Mongolia
This position is not available anymore, but there are more Administration jobs
Director, Hilton Garden Inn Franchise Performance - Greater China and Mongolia

Hilton

Posted

Closed

Director, Hilton Garden Inn Franchise Performance - Greater China and Mongolia

About the job

The Hilton portfolio of hotels is comprised of 18 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Homewood Suites, Home2 Suites and Hilton Grand Vacations. In Asia Pacific, the company has over 300 trading hotels and nearly 500 under development.

What will I be doing?

The Director, Hilton Garden Inn (HGI) Franchise Performance – Greater China and Mongolia (GCM) will partner with the APAC Brand Performance Support team and APAC/GCM HGI Leadership team to implement support plans and strategic initiatives to realize our short, medium, and long-term performance objectives. You will lead the day-to-day delivery of support using multiple approaches (virtual, phone, in-person) applied situationally to individual hotels, small groups, and at times, large groups of owners and hotel leaders.  You will support your portfolio of owners and hotels by developing recommendations and resources, delivering performance and strategic consultative programming, and ensuring successful implementation of enterprise and/or brand initiatives on property.  The successful candidate will be comfortable navigating difficult discussions and be able to appropriately use influence to gain consensus and agreement with various stakeholders.

 

As the Director, HGI Franchise Performance - GCM, you will be responsible for performing the following tasks to the highest standards:

  • Provides expertise and guidance to owners and management teams of franchise hotels beginning at deal signing including planning and facilitating ownership portfolio performance reviews and developing strategic plans to improve performance.
  • Supporting owners, management company representatives, and hotel leaders through opening process in collaboration with various enterprise teams to ensure a smooth opening and successful ramp up.
  • Educates owners, management company representatives and hotel leaders on how to navigate the Hilton enterprise, best practices for leveraging Hilton services, regularly sets expectations for performance and the partnership to ensure hotels deliver against Brand Standards.
  • Lead, develop, and facilitate field facing live and virtual events that support specific BPS team strategic action plans.
  • Accelerate commercial and operational performance by creating job aids, resources, and content in local language for various stakeholders to effectively and successfully implement brand and enterprise-wide initiatives.
  • Participate in the maintenance and updating of online resources, such as GEN, Connect with Hilton, and Salesforce, which enable hotel team members to self-solve.
  • Support successful implementation of brand and enterprise-wide initiatives.

What are we looking for?

 

The Director, HGI Franchise Performance - GCM is always working on behalf of our Owners, Team Members, and Guests. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Strong knowledge of both operational and commercial topics
  • Strong leadership and influencing skills – must be able to professionally lead and manage internal and external relationships successfully
  • Collaborative team player, politically savvy, and great at building relationships across all levels of the business
  • Strong presentation and public speaking skills, as well as strong written communications skills (in both English and Chinese (Mandarin).
  • Ability to analyze hotel financial data as required in order to make strategic and tactical decisions.
  • Absolute discretion and confidentiality regarding sensitive information.
  • Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems.
  • Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize and implement plans to meet organization’s core strategic goals.
  • Ability to work independently; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration.
  • High level of proficiency working with Microsoft Word, Outlook, PowerPoint, and Excel, proficient skills with PowerPoint and Excel including presentation creation and delivery
  • Minimum Education: BA/BS/Bachelor's Degree
  • Minimum Years of Related Experience:
    • 5 years of hotel Executive Committee experience
    • 5 years in a General Manager, AGM, Director of Sales, Revenue Management or similar organizational role
    • 3 years experience working with hotel sales teams
  • Minimum Years of Hospitality Experience: 7+ years
  • Years of Management or Supervisory Experience: 4+ years
  • Ability to travel domestically and internationally as required; up to 70%

It will be advantageous in this position if you demonstrate the following capabilities and advantages:

  • Focused Service Experience: 3+ years
  • Minimum Years of Related Experience: 7+ years
  • 3+ years of corporate support role for multiple properties
  • Management Experience: 6+ years

What will it be like to work for Hilton?
 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 

 

Closed

Director, Hilton Garden Inn Franchise Performance - Greater China and Mongolia

Shanghai, China

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs