Front Office Manager - Waldorf Astoria Monarch Beach
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Front Office Manager - Waldorf Astoria Monarch Beach

Hilton

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Front Office Manager - Waldorf Astoria Monarch Beach

About the job

Waldorf Astoria Monarch Beach Resort & Club is located in Orange County, California in the coastal town of Dana Point adjacent to Laguna Beach. When you join this team you will be living on one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene. The city of Dana Point played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. Perched on 175 acres atop a 150-foot seaside bluff, this AAA Five Diamond property boasts 400+ rooms, 110,000 square feet of indoor and outdoor meeting space combined, and 8 dining options.

Effortless coastal elegance and California cool converge at AVEO Table + Bar. Consciously-crafted menus highlight the best of the Mediterranean from Spain to Italy and from Greece to Morocco. The ideal candidate for this exciting role will be a driven leader with a passion for providing exceptional service, a keen eye for detail, and a talent for building relationships. This position reports directly into the Restaurant General Manager and requires at least 2 years of food and beverage management experience in a fine dining setting. Luxury hotel experience is a huge plus!

For more information on the property, please visit:

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

 

 

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with Company standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Complete audit procedures, as needed
  • Recruit, interview and train team members
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



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Front Office Manager - Waldorf Astoria Monarch Beach

Dana Point, CA, United States

Full-time, Indefinite

Start Date:

Latest start date:

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