Guest Service Agent F&B
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Guest Service Agent F&B

Hilton

Posted

Closed

Guest Service Agent F&B

About the job



Guest Service Agent F&B

To a) be a passionate HGI host and highly collaborative member of the guest service team and b) maximise customer spend whilst delivering exceptional HGI brand unique experiences, mainly in F&B but also in other areas of the hotel.

 

Duties & Key Responsibilities:

  • Execute duties as assigned by the F&B leadership team or GM.
  • Be a reliable and motivated member of the F&B Service team and a collaborative colleague whose passion for hosting can be observed every day.
  • Organise the assigned ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, in line with our quality and service standards.
  • Constantly maintain work area cleanliness and tidiness
  • Actively ask for guest feedback in every shift and take actions to make it right where we need to make something right!
  • Constantly look for areas of improvement when taking orders and delivering food to guests to further improve guest experiences in all our F&B outlets
  • Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer.
  • Actively upsell our products and provide advice to guests on food recommendations and beverage pairing.
  • Be aware of planned team meetings and learning sessions and attend as required.
  • Participate positively in pre and post service briefs and apply learning the next day.
  • Communicate clearly and constructively between F&B service colleagues and the culinary team to help deliver great brighthearted guest experiences in our F&B outlets.
  • Provide constructive suggestions to the management team on product, menu or F&B Service processes.
  • Be a role model for others concerning passionate, friendly guest service in line with HGI brand values and behaviours.
  • After 6 months being in the role, decide whether the scope of your role should be extended to Front Office Guest Service Agent duties & responsibilities. If the decision is pro extending the scope of the role, participate in all respective trainings and complete all assigned e-learning courses within the set deadlines


Guest Service Agent F&B

To a) be a passionate HGI host and highly collaborative member of the guest service team and b) maximise customer spend whilst delivering exceptional HGI brand unique experiences, mainly in F&B but also in other areas of the hotel.

 

Duties & Key Responsibilities:

  • Execute duties as assigned by the F&B leadership team or GM.
  • Be a reliable and motivated member of the F&B Service team and a collaborative colleague whose passion for hosting can be observed every day.
  • Organise the assigned ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, in line with our quality and service standards.
  • Constantly maintain work area cleanliness and tidiness
  • Actively ask for guest feedback in every shift and take actions to make it right where we need to make something right!
  • Constantly look for areas of improvement when taking orders and delivering food to guests to further improve guest experiences in all our F&B outlets
  • Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer.
  • Actively upsell our products and provide advice to guests on food recommendations and beverage pairing.
  • Be aware of planned team meetings and learning sessions and attend as required.
  • Participate positively in pre and post service briefs and apply learning the next day.
  • Communicate clearly and constructively between F&B service colleagues and the culinary team to help deliver great brighthearted guest experiences in our F&B outlets.
  • Provide constructive suggestions to the management team on product, menu or F&B Service processes.
  • Be a role model for others concerning passionate, friendly guest service in line with HGI brand values and behaviours.
  • After 6 months being in the role, decide whether the scope of your role should be extended to Front Office Guest Service Agent duties & responsibilities. If the decision is pro extending the scope of the role, participate in all respective trainings and complete all assigned e-learning courses within the set deadlines


 

Closed

Guest Service Agent F&B

Manama, Bahrain

Full-time, Indefinite

Start Date:

Latest start date:

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