Human Resources Supervisor
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Human Resources Supervisor

Hilton

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Human Resources Supervisor

About the job



A Human Resources Supervisor coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Ensures that all team members are paid correctly and in a timely manner, and assist hotel management in providing a great place to work which is safe, fun, motivational and complies with labour laws and company & brand values. 

What will I be doing?

The Human Resources Supervisor coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically you will be responsible for performing the following tasks to the highest standards:

  • Execute duties as assigned by the Support Services Manager or General  Manager

  • Manage the HR administration process, covering the whole TM life cycle from recruiting to exit

  • Process the payroll for all hotel team members. Review accuracy of payroll and deductions, and report all discrepancies to the Support Services Manager

  • Keep team member files complete and up-to-date, and ensure compliance of HR administration with company policies, labour laws and any other legal regulations relevant to the hotel

  • Prepare manning & payroll reports

  • Assist in processing monthly, quarterly, year-end closings and assist in developing the annual payroll budgets & manning guides

  • Coordinate the performance feedback and talent management process in the hotel

  • Ensure in close collaboration with HODs a good on-boarding experience to new Team Members on all levels in all departments

  • Work closely with HODs on developing, training and retaining talent by establishing and robust training and development offering on property 

  • Be aware of planned hotel huddles meetings, learning sessions and attend as required

  • Administer QA relevant trainings on property to ensure QA compliance, facilitate new hire orientations (NHOs) and other mandatory brand-specific trainings

  • Assist GM and hotel management in driving engagement & trust

  • Bring company campaigns such as Travel with Purpose, Thrive@Hilton, Catch me at my best etc to the attention of GM and HODs and engage the hotel

  • Perform extra accounting duties and other HR administration-related responsibilities as assigned or required (e.g. duties of Support Services Agent Accounting or Support Services Mgr.)

  • Pro-actively offer to help out in operational departments should the business require it

  • Be a passionate host and role model in terms of HGI brand personality behaviours 



What are we looking for?

A Human Resources Supervisor serving Hilton Brand hotels is always working on behalf of our Guest and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in or equivalent role
  • Positive attitude
  • Excellent communication and people skills
  • Committed to delivering a high level of customer service, both internally and externally
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own or in teams
  • Experience with MS office applications and outlook


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of hospitality


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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Human Resources Supervisor

Durban, South Africa

Full-time, Indefinite

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