Manager, Legal Operations
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Manager, Legal Operations




Manager, Legal Operations

About the job

The Global Legal team is responsible for administering Hilton's legal activities to ensure maximum protection while engaging in global business and ensuring compliance with the company's legal obligations.

What will I be doing?
Would you love to work with Hilton’s Legal Operations team supporting the Global Legal team by optimizing and maintaining the team’s internal processes, systems, and tools? If so, we believe you will enjoy this role. Hilton is seeking a forward-thinking and enthusiastic professional for the role of Manager, Legal Operations to join our Global Legal department. You will facilitate the sharing of best practices globally and consistently across the multiple practice areas. You will also support the implementation of innovative processes and systems to improve the efficiency and quality of the Legal department’s services.

More specifically, you will:

  • Build reports and analyze data from the eBilling and matter management system and other relevant reports for the Legal department.
  • Measure against industry standards to identify improvement opportunities; and provide analysis for workload management and trend analysis.
  • Lead with vendors; Implement billing policies and resolve inquiries from Outside Counsel and other legal services vendors.
  • Assist with Legal’s Global Panel Initiative Governance Program which includes developing program success criteria and metrics, implementing a formal firm evaluation form, tracking diversity targets, handling off-panel requests, etc.
  • Provide project management support for Legal technology projects.
  • Help with the development of channels for department communications including department and general interest topics.
  • Assist with the logistics of global department meetings, legal leadership off-sites, and other large-scale programs.

What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:

  • Strong financial analysis and accounting skills to produce reports for General Counsel and Legal Leadership Team
  • Excellent interpersonal and strong communication skills to foster positive relationships with internal and external partners at all levels
  • Ability to handle change, resolve conflicts and ensure collaboration within teams; including maintaining the highest standards of ethical conduct and integrity
  • Self-starters, who take initiative with minimal direction and understand concepts quickly
  • Exercise absolute discretion and confidentiality regarding sensitive information

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of professional experience
  • Budgeting and financial planning experience

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree
  • Seven (7) years of professional experience
  • Three (3) years of experience in project management
  • Knowledge and experience with Law Firms and/or Legal Department operations
  • Strong knowledge of eBilling, Matter Management (such as TeamConnect), Document Management, Contract Management, and Workflow Management systems

What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Manager, Legal Operations

McLean, VA, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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