Night Manager - Front Office
This position is not available anymore, but there are more Housekeeping jobs
Night Manager - Front Office

Hilton

Posted

Closed

Night Manager - Front Office

About the job

Organizational Structure

The Night Manager reports to the Director of Front Office and oversees all of the team members working during the night shift operations.

 

Duties and Supporting Responsibilities

 

  • The Night Manager is the representative of the Executive Offices during the night shift and responsible for all operations of the hotel during the night shift
  • Responds to all guest complaints and emergencies and brings them to complete resolution during the night operation
  • Coordinate the organization and administrative functions in all areas of the Front Office operations during the night shift
  • Ensure total compliance with standards of operation and standards of True Waldorf Service at all times throughout division
  • Ensure that staffing is maintained at an appropriate level to match business demand
  • Participate in all regular and ad hoc operational meetings as required
  • Manage projects and any other reasonable duties as required by hotel management
  • Close coordination with nearby properties for cross-property charges and comp charges and any security matters during the night
  • Presence during all critical peak arrival and departure periods will be essential
  • Maintains full awareness and training for all night staff on emergency procedure
  • Assists with the proper room assignments, handling, and preparations for all VIPs for overnight arrivals and preparations for the following day
  • Closely monitors cash handling and cashiering functions, as well as auditing the work of all cashiers to ensure accuracy
  • Monitors activity throughout the hotel ensuring that all functions and departments are operating smoothly
  • Is responsible for all night system requirements in terms of backups and system date changes and report runs.
  • Ensures that all end of day audit procedures are run, balanced, and completed in a timely basis.
  • Ensures that all Front Office workstations are stocked and prepared for the following day of operation
  • The Night Manager must undertake a full inspection of the property at least once a night.  Any deficiencies noted during this inspection (especially lighting) must be reported to the Directors of Engineering and Housekeeping for immediate remediation.  Attention must be specially given to the inspection of all outdoor lit signage during the night.
  • Ensure that all pending work orders have been cleared for the day
  • Understand the full responsibilities of the night engineering, security, and cleaning teams and oversee their activities to ensure that all work is completed on schedule and to standard
  • Completed a nightly log of all activities and events which must be left for review by the Director of Front Office Operations and the Executive Office at the end of the shift
  • Complete ownership for the ongoing training requirements of the night Front Office team members
  • Ensure that disciplinary procedures are undertaken fairly and in accordance to hotel policies
  • Must support and enforce all uniform and appearance standards, guidelines and expectations
  • Must maintain strict and complete confidence of all sensitive information disclosed by Waldorf Astoria Las Vegas
  • Must be able to perform site inspections of the hotel
  • The Night Manager must make all final decisions on acceptance of walk in reservations during the night
  • The Night Manager must remain present on property at all times during the shift

 

Requirements

 

Mandatory

  • Excellent communication skills in all aspects: verbal, written and non-verbal.
  • Professional and appropriate business appearance and presentation.
  • Ability to maintain a high level of professionalism in all interactions.
  • 2 years experience in a comparable position in a luxury hotel operation.
  • Excellent knowledge of all aspects of Front Office Operations, including Front Office, PBX, Bell/Door, Concierge, Guest Relations, and Business Center
  • Solid basic understand of all areas of the hotel operation
  • Flexible work hours to meet the demands of a 24-hour operation
  • Must be highly numerate
  • Possess excellent organizational and administrative skills
  • Must possess excellent guest service and problem resolution skills.
  • Quality driven with a passion for excellence in guest service and satisfaction.
  • Approachable, open minded and fair.
  • Must be able to work in a team and independently on occasions.
  • Proficient in both verbal and written English language.
  • Ability to lift up to 20lbs.
  • Ability to sit and stand for extended periods of time.

 

Desirable

  • Experience with OnQ PMS system
  • Experience in Las Vegas
  • Proficient in Microsoft Office software
  • Hospitality Management related degree
  • Additional languages are advantageous
  • First Aid and CPR

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

 

 

 

Closed

Night Manager - Front Office

Las Vegas, NV, United States

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs