This position is now filled, but there are more Reservations jobs

Reservations Sales Agent

[{{ $ctrl._job.status.name | translate}}]
Reservations Sales Agent
Hilton

Posted

Job description

Hilton Malta is seeking to recruit for a Reservation Sales Agent on a Full-Time basis. 

 Forming part of our commercial team, the selected candidate will work with trend data to respond to Guest and customer enquiries, to develop strong relationships and maximise revenue opportunities.

 

Specifically, you will be responsible for performing the following tasks to the highest standards:

 

·         Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

·         Produce quotations and written confirmation to all clients

·         Upsell the hotel product in order to maximise revenue opportunities

·         Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

·         Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

·         Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate 

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

·         Good organisational and administration skills

·         Positive attitude and good communication skills

·         Commitment to delivering a high level of customer service

·         Confident telephone manner

·         IT skills

·         Fluency in English and preferably another language

·         Previous work experience within the role or similar will be considered an asset

 

Having been awarded the HR Quality mark, join a team you can trust to develop your career. . All applications received will be acknowledged and treated in strict confidence. 

 

Take a look at our beautiful property, by clicking on the following link: Hilton Malta Virtual Tour.

 


What will it be like to work for Hilton?

 

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



 

 

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

 


What will it be like to work for Hilton?

 

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 

Details

Job type
Full-time
Location
Malta
Department
Reservations
Starting in
As soon as possible
Duration of the contract
Indefinite

Other suggested jobs

{{:: 'Reservations Specialist - Italian Speaking' | ellipsis : 40 : true }}

{{:: 'Dorchester Collection' | ellipsis : 35 : true }}

{{:: 'Depot Manager - Paris - Compans' | ellipsis : 40 : true }}

{{:: 'Indie Campers' | ellipsis : 35 : true }}

{{:: 'Réceptionniste polyvalent' | ellipsis : 40 : true }}

{{:: 'Roc et Neige' | ellipsis : 35 : true }}
Other jobs
Guest Services - Front Desk - Franchise
Chantilly, VA, United States