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Room Service Manager

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Room Service Manager


Job description

The Biltmore, Mayfair was opened in June 2019, after undergoing a multi-million-pound redevelopment, as the first LXR hotel in Europe and Hilton’s new luxury collection – LXR Hotels & Resorts.

This luxury hotel, situated on a super prime location in the heart of Mayfair on Grosvenor Square, will offer 257 luxuriously appointed guest rooms as well as 51 highly-curated and beautifully designed suites, which will reflect the property’s origin as a sophisticated and elegant London private residence.

The Biltmore, Mayfair will boast new culinary concepts headed by internationally-renowned chefs, an all-year round alfresco terrace, an exclusive cocktail bar and a large gymtech fitness suite. In addition, the hotel will showcase an impressive 500 sqm ballroom and various smaller function suites up to 100 guests.

 Why join The Biltmore, Mayfair as a Room Service Manager 

·         “It’s your world”– Your next role could be as a Head Waiter or Restaurant Supervisor, or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries

·         Personal Development programmes for Team Members, Supervisors and Managers

·         Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts

·         Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts

·         28 days holidays including bank holidays (increasing yearly)

·         Complimentary meals on duty and uniforms provided

What will it be like to work for LXR Hotels & Resorts?

LXR Hotels & Resorts is Hilton’s luxury collection brand, with each location offering a singular travel experience native to its place, history, and tradition. Found in the world's most alluring destinations, LXR Hotels & Resorts immerse you in truly profound travel experiences.

The Biltmore, Mayfair will be fit for royalty, well-travelled guests from around the world and senior corporate executives and guests will experience first-class service distinguished by an unrivalled commitment to personalised attention and luxurious yet locally immersive experiences for our guests.

What will I be doing?

·         Manage guest queries in a friendly, timely, and efficient manner

·         Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

·         Ensure knowledge of menu and all products

·         Ensure mis-en-place is well stocked at all floor stations

·         Follow correct reporting procedures if faced with issues

·         Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

·         Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

·         Comply with hotel security, fire regulations and all health and safety legislation

·         Communicate and delegate tasks to the team

·         Ensure compliance of brand standards

·         Represent needs of the team

What are we looking for?

·         A warm personality, attentive and smartly presentable

·         An ability to listen and respond to demanding Guest needs

·         Excellent leadership, interpersonal and communication skills

·         Accountable and resilient

·         Committed to delivering high levels of customer service

·         Ability to work under pressure

·         Flexibility to respond to a range of different work situations

To apply for this role

·         We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview.

·         In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage 




Job type
London, United Kingdom
Rooms division
Starting in
As soon as possible
Duration of the contract

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