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Rooms Manager - The Madison Washington DC

Hilton

Posted

Rooms Manager - The Madison Washington DC

Job Description

The Madison, a Hilton Hotel  our newly refreshed property, is located in the heart of Washington D.C. The Smithsonian Museums, National Mall, The White House, and two metro stations are just steps away. Great Place to Work and Fortune named Hilton the #1 Best Big Companies to Work for in 2021! 

The Rooms Manager oversees key guest contact departments and team members. Directs the activities of key guest contact departments and provides instruction to team members. Oversees rooms' related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.

What will I be doing?

The Rooms Manager will assist in the direction and administration of all Front Office and Housekeeping operations to include, but not limited to, guest satisfaction and service and registration (check-in/check-out), room inventory and availability, systems use and management, ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

 

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

Details

Job type
Full-time
Location
Washington, DC, United States
Department
Rooms division
Starting in
As soon as possible
Contract duration
Indefinite

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