Social Media Concierge, Part-Time, at the Arizona Biltmore

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Social Media Concierge, Part-Time, at the Arizona Biltmore

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Job description

The Social Media Concierge is responsible for interacting with guests to help them capture social media-worthy photos at the Arizona Biltmore.  In addition to taking photos for guests, the Instagram Concierge will be responsible for capturing a steady stream of photos that can be used on the resort’s social feeds, website and other marketing materials. Photos captured must be tasteful and on brand.

What will I be doing?

Interact with and capture social media-worthy photos for Arizona Bitlmore Guests. Meet with the guest, seek the best location for a photo, capture the photo and provide it to the guest for use on their own channels. Obtain permission to repost on Arizona Biltmore social channels.  

Capture a steady stream of photos that can be use on the Arizona Biltmore social feeds, website and other marketing materials. Photos should consist of, but are not limited to: Arizona Biltmore resort, dining outlets, pools, grounds, architecture, special events and holidays. Photos should include food, architecture and guests. Collaborate with appropriate team members to capture images.

Assist the marketing team with managing the editorial calendar. Understand upcoming needs and capture photos for them.

Manage user rights and access to photos through Crowdriff.

Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Job type
Phoenix, AZ, United States
Front Office concierge
Starting in
As soon as possible
Duration of the contract

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