Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel, along with engineering and additional departments.
Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement.
- Job type
- Nashville, TN, United States
- Starting in
- As soon as possible