Resort Call Center Representative (Overnight) - Full Time

[{{ $ctrl._job.status.name | translate}}] Resort Call Center Representative (Overnight) - Full Time
 Hong Kong Disneyland Resort

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Job description

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.
Responsibilities
  • Handle high volume of phone calls, which may be called for different purposes, from our Guest
  • Provide one-stop excellent Guest services promptly
  • Operate Resort Call Center systems and applications in an accurate and efficient manner
  • Basic Qualifications
  • Ability to speak fluent Cantonese, English, and Putonghua
  • Ability to reflect a professional image while maintaining Guest privacy
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Good team player, self-initiative and strong sense of responsibility
  • Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts
  • Preferred Qualifications
    • Preferably with previous work experience in Hotel, customer services, or tourism industry
    • Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
    • Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
    #LI-DNI Additional Information SCHEDULE AVAILABILTY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company - typically 5 to 6 working days per week including shifts on Saturdays, Sundays and Public Holidays.
    SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

    Requirements

    See description

    Job type
    Full-time
    Location
    Lantau Island, Hong Kong
    Department
    Management
    Starting in
    As soon as possible
    Duration of the contract
    Indefinite

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