Customer Success Executive (Onboarding & Performance)
Customer Success Executive (Onboarding & Performance)

Hosco

Posted

Customer Success Executive (Onboarding & Performance)

About the job

About the department:

Our Customer Success team is in charge of all relations with partner employers at Hosco. Employers can be any business unit or corporate account directly linked with the hospitality industry.

We currently support the recruitment of 10.000 leading employers across the globe and our ambition is to welcome many more! We work with 5* Hotels, Michelin Stars Restaurants, International top Cruises etc.

Your responsibilities:
You will be responsible for the successful day-to-day relations with a growing portfolio of small and medium-sized partner employers (Italian & Spanish speakers). Your ultimate goal will be to support clients in making the most of their Hosco subscription and ultimately become fans and promoters.

You will report and work closely with the Lead Customer Success Onboarding & Performance Manager.

More specifically, your role will encompass the following responsibilities:

Setup:
- Optimal setup of new accounts across Hosco, Salesforce (CRM) and other platforms if necessary (ATS).
- Prioritisation for new accounts setup

Activation & Onboarding:
- Swift activation to new partners’ pack on Hosco upon payment reception
- Providing correct onboarding to newcomer clients
- Providing re-trainings when necessary for existing partners

Usage & Performance:
- All initiatives to foster small and medium-sized employer (re) activation and (re) engagement in your portfolio
- Referrals of potential upsell / cross-sell opportunities to Renewal & Expansion Manager
- Briefing to Renewal & Expansion Managers as renewals come up for clients and negotiations happen
- Sharing of relevant content suggestion for marketing and communication team

Client Support:
- Optimal management of all incoming support request, through all channels (intercom, calls, or mails)
  • Perks of working at hosco: International office with colleagues from all over the world Flexible working hours Flexible public holiday calendar Fun and ambitious working environment Flexible working from home policy and a brand-new office in central Barcelona
  • Department: Account Management

About you

- You are engaging, enjoy problem-solving and can prioritise
- You are eligible to work in the Barcelona
- You have a positive attitude, and a willingness to learn
- You are proactive and a self-starter
- Strong attention to detail and focus on superior customer experience
- Fluent in Italian and Spanish with excellent verbal and written skills, good level of English is a big plus
  • Languages required: English, Italian, and Spanish.

The company

Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry.

Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.

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Customer Success Executive (Onboarding & Performance)

Barcelona, Spain

Full-time, Indefinite

Start Date:As soon as possible