[{{ $ctrl._job.status.name | translate}}] Customer Success Internship
hosco

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Job description

About Hosco – Hospitality Connection:

Hosco is the world's leading hospitality network bringing together the industry's top players and the best hospitality talents into one place.

A Swiss company launched in October 2011, Hosco is designed to improve the way hospitality talents, employers, and schools meet and interact globally.

Hosco has experienced over 100% YoY growth since 2015 in users, traffic and revenue.

We have raised over 13mm EUR to date, both from business angels and from Venture Capital firms based in London and Barcelona.

The Hosco team is now composed of over 90 talented individuals based in Geneva, Barcelona, and Dubai. The company has plans to open offices in the US and Asia and reach 150 staff in the next 24 months.

About the department:

Partners and members’ happiness is everything at Hosco. That is why our Customer Relationship Management (CRM) team is looking for a motivated young talent to join them as Customer Success Intern!

The internship will be for 6 months, be flexible around part time / full time (salary will differ) and will require a signed internship agreement from your University.

Are you a Customer Success kind of person? Let’s check it out!
✓ You are genuinely excited to help others.
✓ You are patient and empathetic.
✓ You love to talk and are passionately communicative.
✓ You can put yourself in someone else's shoes and advocate for them when necessary.
✓ Problem-solving comes naturally to you.
✓ You are curious and investigate if you don’t have enough information to fix an issue.

If it sounds like you, then you should most definitely apply to this role!



The position will require you to:

Handle incoming customer feedback - positive or negative - through the different communication channels Hosco has.
Provide product/services information and find the right solution for any issue our members might face.
Identifying and assessing customers’ needs to achieve satisfaction.
Propose improvements to the different teams at Hosco from feedback gathered.
Manage and review all new profiles requests on the platform.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage Hosco members. There are no creative limits, and we are open to try new approaches to make each member a Hosco lover.
Participate in other related projects to support the CRM team.

Requirements

Skills to Rock at this Job!

Customer orientation and ability to adapt/respond to different types of characters.
Proficiency in English. French and Spanish are plus.
Ability to multitask, prioritize, and manage time effectively.
Creative mindset and ready to bring new ideas on board!
Strong communication skills.
Currently enrolled in a school and able to provide us with an internship agreement.
Job type
Internship
Location
Barcelona, Spain
Department
Sales & Marketing, Customer Service
Languages
English, French (optional), Spanish (optional)
Starting in
As soon as possible
Duration of the contract
6 months
Other benefits
Perks of Working at Hosco: International office of young, yet very professional people to learn from – We are from France, Spain, Venezuela, Switzerland, Cyprus, Japan, Argentina, Italy… the list goes on! Monthly team lunches and events Discounted fitness classes We love dogs! Feel free to bring your furry friend to the office Brand new office in central Barcelona If you have the skills, experience and passion to join Hosco for an exciting Internship in Digital Marketing, we would like to hear from you!

Hosco

Hosco's mission is to empower the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry.

Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.

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