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Customer Success Manager - Education

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Job description


Hosco is a Swiss company that was launched in October 2011, and since then has become the world's leading hospitality platform. We provide a space in which the industry's top companies, leading hospitality schools, and best talent can explore new opportunities and thrive like never before.

Since 2015, Hosco has experienced exponential growth regarding users, traffic, and revenue. We’ve raised over 13 million EUR to date, both from business angels and Venture Capital firms. Our team is based in our Barcelona HQ.

At Hosco, we love to dream big so that we can develop innovative and data-driven solutions that truly serve our users. Our talented team is crucial to our success, and that's why we constantly seek to build a more positive and close-knit team at every turn. One way we do this is by enabling our people to bring their creative ideas to life and take full ownership of their success.

Do you share Hosco’s values? Read on to see exactly how you could help us by making hospitality an exciting journey!

About the department:

Our Customer Success team is in charge of all relations with partner education providers at Hosco (schools, universities, online training and learning providers).

We empower education providers in attracting, orienting and placing current, future and past students in hospitality with high-quality technology and content.

Your responsibilities:

You will be the right hand of the Customer Success Director, leading the successful delivery of the revenue objectives of the Education division. Your ultimate goal is to maximize revenue from current clients through optimal renewal, expansion and referrals opportunities. Your role will require you to work closely with both the Customer Success Engagement Manager(s) and New Sales teams.

More specifically, your role will encompass the following responsibilities:


- Lead the optimal renewal strategy for all clients within your portfolio covering all Education products and leveraging contractual, usage and performance insights. Renewals will be secured, ensuring Hosco the highest financial return while reinforcing positive relationships with partners.
- Continuous follow-ups on open renewals are still in negotiations, with no response or with an agreed delayed timeline.
- Weekly Forecast delivery reflecting the latest renewal & expansion updates.
- Continuous Salesforce and Hosco updates to reflect the latest performance on renewals.
- Invoice preparation for agreed renewals.
- Contribute to the automation roadmap for renewals covering both CRM, Invoicing platform and Hosco.

Upsells & Cross-sells:

- Lead the upsell strategy for Education partners presenting the potential to upgrade from Standard to First Career & Alumni products or to add additional services and features to their current First pack.
- Lead the cross-sell strategy for Education partners presenting the potential to embrace other products/services beyond Career & Alumni, including Learning marketing solutions, Lobster Ink solution, etc.
- Contribute to new high potential features and services definition.
- Contribute to the closing of upsell and cross-sell opportunities with New Sales team.

Product enhancement:

-Centralize all product requests, suggestions and doubts and lead the interaction with Product. Act as the go-to person in the Customer Success team - Education division for all related interactions.
- Contribute to the product B2B roadmap definition, prioritization and implementation.


- Revenue oriented mindset
- Strong organizational skills
- Strong sales and negotiation skills
- Proven ability to lead efficient communication with clients
- Natural conflict manager
- Curious and entrepreneurial mindset
- Fluent in English and Spanish or French with excellent written skills


Job type
Barcelona, Spain
Account Management
English, French, Spanish (optional)
Starting in
As soon as possible
Duration of the contract
Other benefits
Perks of working at hosco: - Fun and ambitious working environment - International office with colleagues from all over the world - Flexible working hours - Flexible public holidays - Flexible working from home policy


Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry.

Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.

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