[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Ajman Hotel

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Job description

SCOPE

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Ajman Hotel procedures and standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

MAIN RESPONSIBILITIES

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.

• Ensure that CSS results are above 85%.

• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.

• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.

• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.

• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.

• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Maintain the neatness of his/her working area.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

EXPERIENCE

To fill the position, one of the following is required:
• Minimum of one year experience in a customer service position

COMPETENCIES:

The candidate must have the following to fill this position:
• Operational knowledge of front desk operations
• Luxury Hotel Experiences beneficial
• Communication skills
• Brief knowledge of hotel operations & Computer systems
TECHNICALCOMPETENCIES:

• Computer literacy adapted to the field of front office operations:
• Knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Knowledge of Opera
• Basic knowledge of Micros is a plus

LANGUAGE

• Ability to work and communicate in a multinational environment:
• German/Russian – excellent oral and written skills (benefical)
• English – good oral and written skills
• Additional language – an added advantage
Job type
Fulltime job
Location
Ajman, United Arab Emirates
Department
Front Office reception
Languages
German (optional), Russian (optional)
Starting in
As soon as possible
Latest start date
July 2018
Duration
More than 1 year
Pay range
Very Competitive
Accommodation
Shared room
Other benefits
Service charge, medical insurance, flight tickets, food and transportation provided

Ajman Hotel

Ajman Hotel is only a 30-minute drive away from the buzz of downtown Dubai and 20-minutes from Dubai International Airport. Ajman is the smallest of the seven Emirates and a true yet undiscovered gem in the mystical UAE, with a lot of secrets left to be uncovered.
Complete with one of the most beautiful white-sand private beaches, a swimming pool with its neighboring kids pool, plenty of water sports options such as jet skiing, surfing and sailing, this resort is tailored to meet your every heart’s desire. Ajman Hotel is boasting with its 10 food and beverage outlets and endless leisure facilities, whilst all its 168 rooms and 14 suites are featuring modern Arabic décor and are overlooking the Arabian Gulf.
All the rooms located in the main building are offering spectacular views over the Arabian Gulf, lush palm gardens and white sandy beach from the private balcony, whilst Laguna poolside rooms are leading straight into the inviting pool. Giving guests a chance to enjoy European luxury and Arabian hospitality, guests can choose a Signature Deluxe room for a higher view over the shimmering Gulf. Our Laguna poolside rooms are excellent for families, catering to their every need.
The ultimate mark of distinction and sophistication is the 250 sq m Royal Suite, located on floor 8, offering a regal experience in opulent surroundings. The suite features five private balconies that offer picturesque views of the Arabian Gulf, along with a separate living room and dining area for up to six guests. The suite also includes a kitchenette, as well as private butler service.

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