[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager
Hotel Café Royal

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Job description

As our Guest Relations Manager your role is to lead and inspire an exceptionally knowledgeable team of guest relations specialists and lobby hosts in promoting our hotel facilities and services in the most engaging and informative way. As a leading ambassador of Hotel Café Royal, you and your team are a warm and welcoming presence in both Lobbies; meeting, getting to know and understanding our guests.

You will not only support the front desk team with the guest arrival and departure process, but also be in contact with our guests prior to arrival and post stay through via telephone and e-mail. You will design bespoke guest itineraries, maintain 100% guest recognition, brief colleagues on all VIP movements and transmit any new information which could make a guest experience what you would dream your stay at Café Royal to be.

Working as part of a larger management team you will possess a flexible and adaptive hands-on approach in order to lead, assist and inspire a dedicated team of Guest Relations professionals to deliver an unparalleled level hospitality, promoting a feeling of comfort, sophistication and friendliness within the hotel. In addition to this you’ll also undertake a number of Guest Relations management duties including recruitment, staff scheduling and payroll.


Your Benefits:

Competitive salary + Bonus scheme
Weekly dry cleaning allowance
Enhanced Holiday rising to 25 days + Bank holidays after 5 years’ service
Group Life Insurance Scheme
Pension, income protection and Private Healthcare
Fantastic training & development opportunities
Recognition rewards, employee referral scheme, colleague football team
2 free night’s Accommodation in any Set Hotel per year, Discounted Room rates, Spa and F&B, as well as other lifestyle discounts
Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’

Requirements

Your profile:

A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm.
Prior experience in a similar senior guest facing role is essential, ideally gained in a luxury 4 or 5 star hotel or other high end environment.
Possessing distinct leadership qualities to provide a credible and consistent role model, to develop and coach a team skilled in anticipating guest needs and exceeding expectations.
Your grooming should be immaculate and communication skills exceptional.
In order to flawlessly connect with guests from all over the world – a high level of spoken English is essential and another language is advantageous.
Flexible to work a variety of shifts; including mornings, evenings and weekends.
Working knowledge of Opera is desirable.
Knowledge of central London that covers a diverse range of tourism/events/business services, particularly in the Mayfair, Soho, West End areas is advantageous.
Job type
Fulltime job
Location
London, United Kingdom
Department
Front Office reception, Guest Relations
Starting in
July 2018
Pay range
Highly Competitive + Bonus
Accommodation
No
Other benefits
Competitive salary + Bonus scheme Weekly dry cleaning allowance Enhanced Holiday rising to 25 days + Bank holidays after 5 years’ service Group Life Insurance Scheme Pension, income protection and Private Healthcare Fantastic training & development opportunities Recognition rewards, employee referral scheme, colleague football team 2 free night’s Accommodation in any Set Hotel per year, Discounted Room rates, Spa and F&B, as well as other lifestyle discounts Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’

Hotel Café Royal

A London Legend Reborn

True to its original glamorous spirit, Café Royal has reopened as a luxury 5 star hotel in the heart of central London. With elegant Mayfair to the west and creative Soho to the east, Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping streets, tourist attractions and theatreland.Paying homage to the history of the building, grand historic areas have been sensitively restored and a selection of restaurants, bars and events spaces are a tribute to the rich heritage of excellent hospitality and dining. In its reincarnation this iconic London landmark now features 160 contemporary guestrooms, including 49 suites and six signature suites.

Continuing its celebrated legacy, Hotel Café Royal offers a selection of restaurants and bars for guests to enjoy. At the heart of the hotel, the Ten Room offers British informal dining all-day, while the Green Bar is the perfect place to relax and unwind with a cocktail. Restored to revive the ornate Louis XVI décor and detailing, the jewel of the hotel, the Oscar Wilde Bar (formerly the iconic Grill Room, originally established in 1865), is now the place to enjoy Champagne, cocktails and a light menu of British dishes, complemented by live entertainment on select evenings. The Café, on Regent Street, revives the European tradition of café culture.

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