[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Hotel Café Royal

Posted

Job description

As a Reservations Agent you will be responsible for handling a range of individual booking enquiries over the telephone, representing Hotel Café Royal to our domestic and international guests. As a first point of contact, your goal is to provide an exceptional first impression through the sincerity of your “voice with a smile”. Anticipating and understanding guests’ requests, providing accurate information on hotel services, selling and upselling hotel rates/packages and identifying future selling opportunities are the key duties of the role. You’ll also process internet bookings, deal with various corporate booking agents on a daily basis, as well as undertake various administrative tasks within the department.


Your Benefits:

Competitive salary
Complimentary meals on duty in our colleague restaurant
Complimentary laundering of work attire
Extensive accommodation discounts including access to friends and family rates, not only in London but also at our sister properties in Paris and Amsterdam
Food & Beverage discounts in our restaurants and spa discounts in Akasha
Extensive training & development opportunities, including workshops and e-learning
Discount card for shopping and dining in the Regent Street area
Membership of group life assurance and pension schemes
Regular subsidised social and wellbeing events, such as yoga, kick-boxing, sushi making with our Laurent sushi chefs, pub quiz, back therapy, chiropody, Apple workshops and flower arranging with our in-house florists
Opportunity to be a part of one of London’s foremost 5* hotels – already a member of ‘Leading Hotels of the World – and part of the wider group of hotels, The Set

Requirements

Your profile:

A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
A proven background in a similar role, ideally gained within a luxury 5* hotel
Proven selling skills and attention to detail in product knowledge
Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world - fluent level of spoken English is essential and another language is advantageous
Flexibility to work shift work during the week since the department is open 8am-8pm; and weekend shifts of 9am-5.30pm once per month
Job type
Full-time
Location
London, United Kingdom
Department
Reservations
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Pay range
£22,500 PA + Commissions

Hotel Café Royal

A London Legend Reborn

True to its original glamorous spirit, Café Royal has reopened as a luxury 5 star hotel in the heart of central London. With elegant Mayfair to the west and creative Soho to the east, Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping streets, tourist attractions and theatreland.Paying homage to the history of the building, grand historic areas have been sensitively restored and a selection of restaurants, bars and events spaces are a tribute to the rich heritage of excellent hospitality and dining. In its reincarnation this iconic London landmark now features 160 contemporary guestrooms, including 49 suites and six signature suites.

Continuing its celebrated legacy, Hotel Café Royal offers a selection of restaurants and bars for guests to enjoy. At the heart of the hotel, the Ten Room offers British informal dining all-day, while the Green Bar is the perfect place to relax and unwind with a cocktail. Restored to revive the ornate Louis XVI décor and detailing, the jewel of the hotel, the Oscar Wilde Bar (formerly the iconic Grill Room, originally established in 1865), is now the place to enjoy Champagne, cocktails and a light menu of British dishes, complemented by live entertainment on select evenings. The Café, on Regent Street, revives the European tradition of café culture.

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