Switchboard Operator
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Expired

Switchboard Operator

About the job

Your role

You are the “voice with a smile”, managing our hotel switchboard and dealing with all internal and external calls in a professional and efficient manner. Whilst handling a range of matters, you will offer exceptional attention to detail in hotel services knowledge and convey the appropriate tone and warmth in all communications.

You will coordinate all Housekeeping and Engineering service work orders through HotSOS, reporting guest queries to the relevant senior colleagues if no immediate solution is identified and ensuring efficient communication with guests.

This is a permanent full time position with 40 hours per week. There are various shifts involved, including night shifts.


Your Benefits

On duty meal
Uniform provided & laundered
Fantastic training & development opportunities
Recognition rewards, employee referral scheme, colleague football team
Discounted room rates and F&B, as well as other lifestyle discounts
Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World
  • £18,025pa
  • No
  • On duty meal Uniform provided & laundered Fantastic training & development opportunities Recognition rewards, employee referral scheme, colleague football team Discounted room rates and F&B, as well as other lifestyle discounts Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World
  • Department: Guest Relations Telephone Operator Administration Front Office reception

About you

Your profile

A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
Proven experience in a similar guest service role, ideally on a busy switchboard
A strong background within a 4 or 5 star hotel environment or other high end establishment
Well versed in hotel operations, with the finesse to respond to a variety of guest requests and solve problems with efficiency, accuracy and personality
Exceptional communication skills with the ability to connect with guests who possess little English speaking ability - fluent level of spoken English is essential and another language is advantageous
Flexibility to work mornings, evenings, weekends and occasional overnight shifts
  • Language required: English.

The company

A London Legend Reborn

True to its original glamorous spirit, Café Royal has reopened as a luxury 5 star hotel in the heart of central London. With elegant Mayfair to the west and creative Soho to the east, Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping streets, tourist attractions and theatreland.Paying homage to the history of the building, grand historic areas have been sensitively restored and a selection of restaurants, bars and events spaces are a tribute to the rich heritage of excellent hospitality and dining. In its reincarnation this iconic London landmark now features 160 contemporary guestrooms, including 49 suites and six signature suites.

Continuing its celebrated legacy, Hotel Café Royal offers a selection of restaurants and bars for guests to enjoy. At the heart of the hotel, the Ten Room offers British informal dining all-day, while the Green Bar is the perfect place to relax and unwind with a cocktail. Restored to revive the ornate Louis XVI décor and detailing, the jewel of the hotel, the Oscar Wilde Bar (formerly the iconic Grill Room, originally established in 1865), is now the place to enjoy Champagne, cocktails and a light menu of British dishes, complemented by live entertainment on select evenings. The Café, on Regent Street, revives the European tradition of café culture.

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Expired

Switchboard Operator

London, United Kingdom

Full-time, Indefinite

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