Front Office Intern/trainee

About the job

Front Desk Operations:

Greet and welcome guests upon their arrival.
Check-in and check-out guests efficiently.
Provide key cards and relevant information to guests.
Reservation Management:

Handle room reservations, cancellations, and modifications.
Maintain an accurate and up-to-date reservation system.
Coordinate with other departments to ensure room availability and readiness.
Guest Services:

Address guest inquiries and concerns promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Assist with special requests, such as room preferences or additional services.
Communication:

Answer and direct incoming calls to the appropriate department.
Respond to emails and messages in a timely and courteous manner.
Relay messages and information to guests and staff members.
Payment Handling:

Process guest payments and ensure accuracy.
Handle cash transactions and provide receipts.
Resolve billing discrepancies and issues.
Administrative Tasks:

Maintain a neat and organized front desk area.
Complete daily reports and record-keeping.
Assist with administrative tasks as assigned by management.
Problem Resolution:

Address and resolve guest complaints or issues.
Collaborate with other departments to solve problems efficiently.
escalate issues to the management when necessary.
  • Number of positions: 3
  • 250€ neto
  • Accommodation in shared rooms in an independent house
  • 2 meals daily (lunch and dinner) 40 hours per week with 2 days off Accommodation in shared rooms in an independent house in the center of Bisbal d'Empordà, close to all types of services. house completely independent of the hotel, with wifi, 2 kitchens, 4 bathrooms. Bed linen, towels and kitchen utensils are provided. Bicycle is provided to travel to the hotel. Each student will have a bicycle and will be responsible for it use and conservation. In case of a breakdown, the hotel's maintenance department will make the necessary repairs.
  • Department: Reception

About you

. Communication Skills:
Excellent verbal and written communication skills.
Ability to communicate effectively with guests, colleagues, and management.

. Customer Service Skills:
A strong customer service orientation.
Patience and the ability to handle guest inquiries and complaints with professionalism.
. Interpersonal Skills:
Good interpersonal skills and the ability to work well as part of a team.
Friendliness and a welcoming demeanor to create a positive guest experience.

. Organizational Skills:
Strong organizational and multitasking abilities.
Attention to detail, especially when managing reservations and handling administrative tasks.
. Computer Literacy:
Basic computer skills, including familiarity with word processing and spreadsheet software.
Ability to quickly learn and use hotel management software and reservation systems.

. Flexibility and Adaptability:

Willingness to work in a dynamic and sometimes fast-paced environment.
Adaptability to varying work schedules, including evenings, weekends, and holidays.

. Problem-Solving Skills:
Basic problem-solving abilities to address guest issues and find solutions.
Capacity to escalate more complex problems to higher management when necessary.

. Professional Appearance:
Neat and professional appearance, as hotel receptionists often serve as the first point of contact for guests.
  • Language required: English. Spanish is a plus

The company

A beautiful castle surrounded by Olivefields in one of the most beautiful areas of Catalonia, the Baix Emporda. An autèntic Castell of the s. XIV positioned on a small hill in the interior area of the Costa Brava. Despite the peace and nature that surrounds it, it is very close to the hustle and bustle of the city and the busiest beaches. The offer of leisure and cultural activities available in the region is wide.

Hotel Castell d’Empordà is located 10 km from the charming towns of Pals and Palafrugell, 15 km from the beaches of the Costa Brava, and a 40-minute drive from Girona Airport.
The rooms at Castell d’Emporda are individually decorated with furniture imported from Italy, Morocco, and China.

The Drac restaurant offers Mediterranean dishes made with locally sourced products. Food and drinks are also served on the covered terrace with magnificent views of the countryside.

The hotel provides car and bicycle rental, and the surrounding area is suitable for hiking. It also has a 24-hour reception, ensuring complete freedom of movement.

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Front Office Intern/trainee

La Bisbal d'Empordà, Spain

Internship, 6 months

Start Date:

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