[{{ $ctrl._job.status.name | translate}}] Night Supervisor
Hotel Hubert

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Job description

The Night Supervisor is the link between the hotel and the outside world, both on the phone and through the nightly tasks of reception (arrival procedures, revenue optimization ...), while maintaining high service quality.

The Night Supervisor helps make the guest’s stay unique and unforgettable.

The Night Supervisor works closely with his colleagues to guarantee a great communication.

Guest Service:

- Be sure to get a correct and accurate hand-over from the previous shift.
- Warmly welcome guests that arrive late. Check-in arrivals of guests with reservations and “walk-in” guests.
- Give a room corresponding to the reservation and guest demands.
- Provide accurate information about the hotel facilities and services.
- Establish the bills, accept payments of the bills with the method of payment, manage the cashier.
- Treat guests’ departures: ensure that the stay went smoothly and get a feedback from the guests
- Deal with inquiries, complaints and be actively try to resolve them.
- Know and follow emergency procedures: hotel evacuation, bomb threat, accident, guest injury... Know and apply
the “Emergency Line” procedure

Organization and administration:

- Prepare the keys for the “show rooms”
- Check the payment methods and report to the Finance Department if necessary.
- System audit and “Closing of the day” operations
- Daily reporting & Invoicing
- Liaise with authorities when needed

Communication:

- Demonstrate good customer relationship (availability, attention, ...)
- Establish communication between external calls and the hotel, as well as within the hotel between clients or
staff according to the standards in place.
- Be able to provide all the information associated with the telephone business. - Take and send messages for absent guests
- Schedule and monitor telephone alarm
- Be discreet about guest personal data
- Maintain the database
- Inform and respond to guest queries

Safety and cleanliness:

- Ensure order and cleanliness of the workspace (desk, Bar, Lobby Area, Back Of ce) - Be attentive to people walking by Grab & Go/Bar:
- Manage the Grab&Go and Bar postings. Serve guests wherever necessary.
- Manage the stock of the “grab & go” and cash products
- Ensure the presentation of the “grab & go” products in accordance with standards
- Ensure compliance with consumption limits dates
- Ensure the cleanliness of the “grab & go” and compliance with hygiene standards.

Requirements

- Hotel school graduated or similar’
- Min 3 years of proven experience in Reception, ideally night shift
- Computer literate
- Willing to explore new digital applications
- Flexible, positive, open to changes and with high sense of service
- Fluency in French, English and/or Dutch
- Customer Service oriented
- Sense of organization
- Good contact with guests
Job type
Fulltime job
Location
Brussels, Belgium
Department
Front Office reception
Languages
English, French, Dutch (optional)
Starting in
September 2018
Pay range
Competitive
Attachment
Night Audit.pdf

Hotel Hubert

Hotel Hubert is a new cheerful no-nonsense design hotel due to open on September 3rd 2018.

It is located in the city centre of Brussels with happy and comfortable rooms, designed in an urban luxury feel.
Fun, eclectic and authentic are keywords
that describe its personality.

The hotel is part of Pandox Group, one of the major hospitality investors in Europe and Brussels.

Working in Hotel Hubert means being part of an enthusiastic team and a digital pioneering project.

Your time will be focused on customer needs and genuine welcome.

If hospitality is your passion, you are entrepreneurial driven and willing to learn, then this job is for you.

The night duties open fantastic opportunities to manage and learn all key areas of hotel business: from guest centricity, to reporting, system audit, security compliance and hotel management in general.

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