Front Office Agent
This position is not available anymore, but there are more Reception jobs
Front Office Agent

Hotel i31

Posted

Expired

Front Office Agent

About the job

At Boutique Hotel i31 we reach for the happiness and well-being of every guest from the moment they enter our lobby. For us a radiant smile, a healthy dose of humor and the power of making every guest feel at home matter most in the position of a Front Office Agent.

Your tasks will encompass:

- ensuring a high customer satisfaction for a sustainable customer loyalty
- checking-in and checking-out guests as well as offering them your assistance during their stay
- collaborating and communicating with all other departments of the hotel, especially the reservation and sales department
- processing reservations
- answering quickly and professionally all guest wishes
- giving restaurant and sightseeing recommendations, personal tips, booking tickets etc (concierge activities)
  • - Free meals (breakfast, lunch or dinner) // A BVG monthly ticket (AB) * // Free access to Holmes Place // Twice a month massage for employees // Free cleaning of the service clothing // Family & Friends rates in the hotel // Employer-funded pension* * after successful probation time
  • Department: Reception Front Office reception

About you

You'll ideally bring along the following skills:

- Unconditional guest orientation
- Fun and joy in dealing with our demanding and international guests
- Sales skills
- Independent and active participation
- Perfect manners coupled with the ability to motivate and inspire others
- High motivation
-Fluent German, very good knowledge of English in spoken and written, ideally another foreign language
- Decision-making
- Consolidated knowledge of Fidelio Version Suite 8 and MS Office
- Completed hotel training
  • Languages required: German and English.

The company

Boutique Hotel i31 Berlin – The 4 star superior hotel located in the heart of Berlin welcomes its guests with a modern design harmonised with Berlin’s relaxed lifestyle.

The 121 hotel rooms are equipped with an individually controlled heating and cooling system and offers free wifi (up to three devices), a minibar with free soft drinks, including flat-screen smart TV and a media hub as well as an electronic safe.

We offer our guests elegant, contemporary style rooms with individual design and high-quality interior.

Our concept harmonises space, technology, design and comfort into a modern, stylish hotel in which leisure and business travellers can enjoy all the amenities just alike.

View profile
Expired

Front Office Agent

Berlin, Germany

Full-time,Part-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs