Front Office Agent
About the job
Your tasks will encompass:
- ensuring a high customer satisfaction for a sustainable customer loyalty
- checking-in and checking-out guests as well as offering them your assistance during their stay
- collaborating and communicating with all other departments of the hotel, especially the reservation and sales department
- processing reservations
- answering quickly and professionally all guest wishes
- giving restaurant and sightseeing recommendations, personal tips, booking tickets etc (concierge activities)
- - Free meals (breakfast, lunch or dinner) // A BVG monthly ticket (AB) * // Free access to Holmes Place // Twice a month massage for employees // Free cleaning of the service clothing // Family & Friends rates in the hotel // Employer-funded pension* * after successful probation time
- Department: Reception Front Office reception
About you
- Unconditional guest orientation
- Fun and joy in dealing with our demanding and international guests
- Sales skills
- Independent and active participation
- Perfect manners coupled with the ability to motivate and inspire others
- High motivation
-Fluent German, very good knowledge of English in spoken and written, ideally another foreign language
- Decision-making
- Consolidated knowledge of Fidelio Version Suite 8 and MS Office
- Completed hotel training
- Languages required: German and English.
The company
Boutique Hotel i31 Berlin – The 4 star superior hotel located in the heart of Berlin welcomes its guests with a modern design harmonised with Berlin’s relaxed lifestyle.
The 121 hotel rooms are equipped with an individually controlled heating and cooling system and offers free wifi (up to three devices), a minibar with free soft drinks, including flat-screen smart TV and a media hub as well as an electronic safe.
We offer our guests elegant, contemporary style rooms with individual design and high-quality interior.
Our concept harmonises space, technology, design and comfort into a modern, stylish hotel in which leisure and business travellers can enjoy all the amenities just alike.
Front Office Agent
Full-time,Part-time, Indefinite
Start Date:
Latest start date: