Front Office Agent - Hotel Indigo Old Town Alexandria

[{{ $ctrl._job.status.name | translate}}] Front Office Agent - Hotel Indigo Old Town Alexandria
Hotel Indigo

Posted

Job description

Description

Do you see yourself as a Front Office Agent?   
 
What''s your passion? Whether you''re into tennis, shopping or karaoke, at IHG we''re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we''re looking for more people like this to join our friendly and professional team.

This exciting role will check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.  

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 
• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what''s going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports,preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue. 

PEOPLE
• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.  
• Register guests, issue room keys, provide information on hotel services and room location.  
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

GUEST EXPERIENCE
• Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.  
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. 

RESPONSIBLE BUSINESS
• Promote team work and quality service through daily communications and coordination with 
other departments.  
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Competitive salary
 

Requirements

See description

Job type
Full-time
Location
Alexandria, VA, United States
Department
Management
Starting in
As soon as possible

Other suggested jobs

{{:: 'Specialty Services Agent' | ellipsis : 40 : true }}

{{:: 'Tourico Holidays' | ellipsis : 35 : true }}

{{:: 'Train in 4 Star Hotel in FB!' | ellipsis : 40 : true }}

{{:: 'The Westin Tysons Corner' | ellipsis : 35 : true }}
Other jobs
Meeting & Events Team Member
Newcastle upon Tyne, United Kingdom
Food & Beverage Team Member
Newcastle upon Tyne, United Kingdom
Housekeeping Lead
Charlotte, NC, United States
View 1234 other offers