[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Hotel Pulitzer Barcelona

Posted

Job description

Responsibilities and essential job functions include but are not limited to the following:

-Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

-Verify/adjust billing for guests.

-Process all payment types such as room charges, cash, checks, debit, or credit.

-Coordinate with Housekeeping to track room status and guest concerns.

-Answer, record, and process all guest calls, requests, questions, or concerns.

-Consistently offer professional, friendly and engaging service.

-Input and access data in reservation system.

-Follow proper escalation procedures when addressing guest concerns.

-Become an inhouse hotel ambassador of all services and outlets of the hotel.

Requirements

Friendly and guest-oriented.
• Strong verbal and written communication skills.
• Ability to work as a part of a team.
• Ability to perform multi tasks and to work under pressure.
• Good knowledge of Spanish and English languages. Other languages are
considered to be a plus.
• Being a genuine ambassador with a "Yes, of course!" attitude.
Job type
Full-time
Location
Barcelona, Spain
Department
Front Office reception
Languages
English, Spanish
Starting in
As soon as possible

Hotel Pulitzer Barcelona

Design hotel located right next to Plaza Catalunya in the centre of Barcelona. The Pulitzer Barcelona has a stylish restaurant with a wonderful little patio, as well as a rooftop terrace offering tapas, cocktails and life music. The Pulitzer has become one of the leading meeting points in town.

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Front Desk Agent
Barcelona, Spain