Internship: Reservations Dpt. (From Feb'19-June, Full ttime)
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Internship: Reservations Dpt. (From Feb'19-June, Full ttime)

About the job

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.

About you

**** Availability for full time internship (8 hours shift) ***

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type, rate, and occupancy before confirming any reservations.
Explain guarantee, special rate, and cancellation policies to callers.
Describe room accommodations and benefit feature sale amenities to guests.
Answer questions about property facilities/services and room accommodations.
Follow “up selling” techniques and sales strategies in order to maximize property revenue.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
  • Language required: Spanish. English is a plus

The company

GRUPO PULITZER HOTELES ES UNA EMPRESA ESPAÑOLA DE CARÁCTER FAMILIAR QUE CUENTA CON EXPERIENCIA EN GESTIÓN HOTELERA DESDE 1967, CUANDO SE ADQUIRIÓ EL MÍTICO Y RECIENTEMENTE RENOVADO HOTEL REGINA DE BARCELONA.

En el año 2000 el grupo se internacionaliza con la apertura del Hotel Pulitzer París. Cuatro años después, en el 2004, celebran el opening del carismático y musical Hotel Pulitzer Barcelona, premiado dos años consecutivos como el mejor hotel de Barcelona por la comunidad mundial de viajeros Tripadvisor y que fue el primero en obtener el sello Biosphere de sostenibilidad.

Durante el primer trimestre de 2011 abre el primer establecimiento fuera de Europa: el Hotel Pulitzer Buenos Aires, en Argentina.

El grupo continuado su crecimiento a través de nuevas líneas de negocio, y por ello en 2015 inaugura La Esquina Barcelona, un restaurante kitchen&coffee dirigido a los más jóvenes foodies de la ciudad, así como un multiespacio con 3 salas de reuniones y eventos con tecnología de última generación llamado Bergara 10, ideal para celebrar eventos o reuniones de empresas y que se suma a los ya amplios servicios que ofrece el Hotel Regina y Pulitzer en la misma calle.

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Internship: Reservations Dpt. (From Feb'19-June, Full ttime)

Barcelona, Spain

Internship,Full-time, 4 months

Start Date:

Latest start date:

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