[{{ $ctrl._job.status.name | translate}}] Internship: Reservations Dpt. (From Feb'19-June, Full ttime)
Hotel Pulitzer Barcelona

Posted

Job description

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.

Requirements

**** Availability for full time internship (8 hours shift) ***

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type, rate, and occupancy before confirming any reservations.
Explain guarantee, special rate, and cancellation policies to callers.
Describe room accommodations and benefit feature sale amenities to guests.
Answer questions about property facilities/services and room accommodations.
Follow “up selling” techniques and sales strategies in order to maximize property revenue.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Job type
Internship, Full-time
Location
Barcelona, Spain
Department
Reservations
Languages
Spanish, English (optional)
Starting in
As soon as possible
Contract duration
4 months
Pay range
250€/month
Accommodation
Not provided
Other benefits
No
Attachment
Job Description_Reservations Agent_2019.pdf

Hotel Pulitzer Barcelona

Design hotel located right next to Plaza Catalunya in the centre of Barcelona. The Pulitzer Barcelona has a stylish restaurant with a wonderful little patio, as well as a rooftop terrace offering tapas, cocktails and life music. The Pulitzer has become one of the leading meeting points in town.

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