[{{ $ctrl._job.status.name | translate}}] Front Desk Agent - Internship -
Hotel Regina Barcelona

Posted

Job description

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.

Requirements

Students or graduates related to Tourism / Hospitality Management from around the world.
Friendly and guest-oriented.
Strong verbal and written communication skills.
Good knowledge of Spanish and English languages. Other languages are considered to be a plus.
Being a genuine ambassador with a "Yes, of course!" attitude.
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Job type
Internship
Location
Barcelona, Spain
Department
Front Office reception, Customer Service
Languages
English, Spanish
Starting in
As soon as possible
Latest start date
July 2018
Duration
6 months
Positions available
2
Pay range
250€ per month
Accommodation
Not provided
Attachment
Job Description_Front Desk Agent (2).pdf

Hotel Regina Barcelona

Hotel Regina is a unique centenary hotel located right in Barcelona city centre. Built in 1917, it features a beautiful architecture, including its impressive art nouveau entrance. This hotel offers modern rooms and a fresh and professional service.

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