[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Hotel Regina Barcelona

Posted

Job description

Responsibilities and essential job functions include but are not limited to the following:

-Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

-Verify/adjust billing for guests.

-Process all payment types such as room charges, cash, checks, debit, or credit.

-Coordinate with Housekeeping to track room status and guest concerns.

-Answer, record, and process all guest calls, requests, questions, or concerns.

-Consistently offer professional, friendly and engaging service.

-Input and access data in reservation system.

-Follow proper escalation procedures when addressing guest concerns.

-Become an inhouse hotel ambassador of all services and outlets of the hotel.

Requirements

Friendly and guest-oriented.
• Strong verbal and written communication skills.
• Ability to work as a part of a team.
• Ability to perform multi tasks and to work under pressure.
• Good knowledge of Spanish and English languages. Other languages are
considered to be a plus.
• Being a genuine ambassador with a "Yes, of course!" attitude.
Job type
Fulltime job
Location
Barcelona, Spain
Department
Front Office reception
Languages
English, Spanish
Starting in
As soon as possible
Latest start date
July 2018
Duration
6 months

Hotel Regina Barcelona

Hotel Regina is a unique centenary hotel located right in Barcelona city centre. Built in 1917, it features a beautiful architecture, including its impressive art nouveau entrance. This hotel offers modern rooms and a fresh and professional service.

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