Internship : Front Desk Agent (From June 2019 for 4-6 months)
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Internship : Front Desk Agent (From June 2019 for 4-6 months)

About the job

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.

About you

Students or graduates related to Tourism / Hospitality Management from around the world.
Friendly and guest-oriented.
Strong verbal and written communication skills.
Good knowledge of Spanish and English languages. Other languages are considered to be a plus.
Being a genuine ambassador with a "Yes, of course!" attitude.
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Languages required: English and Spanish.

The company

Hotel Regina is a unique centenary hotel located right in Barcelona city centre. Built in 1917, it features a beautiful architecture, including its impressive art nouveau entrance. This hotel offers modern rooms and a fresh and professional service.

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Expired

Internship : Front Desk Agent (From June 2019 for 4-6 months)

Barcelona, Spain

Internship, 4 months

Start Date:

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