Internship: Reservation Agent (From Feb-June'19)
This position is not available anymore, but there are more Reservations jobs
Closed

Internship: Reservation Agent (From Feb-June'19)

About the job

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type, rate, and occupancy before confirming any reservations.
Explain guarantee, special rate, and cancellation policies to callers.
Describe room accommodations and benefit feature sale amenities to guests.
Answer questions about property facilities/services and room accommodations.
Follow “up selling” techniques and sales strategies in order to maximize property revenue.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
el.

About you

Availability for full time internship (8 hours shift)
Students or graduates related to Tourism / Hospitality Management from around the world.
Friendly and guest-oriented.
Strong verbal and written communication skills.
Good knowledge of Spanish and English languages. Other languages are considered to be a plus.
Being a genuine ambassador with a "Yes, of course!" attitude.
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Language required: Spanish. English is a plus

The company

Hotel Regina is a unique centenary hotel located right in Barcelona city centre. Built in 1917, it features a beautiful architecture, including its impressive art nouveau entrance. This hotel offers modern rooms and a fresh and professional service.

View profile
Closed

Internship: Reservation Agent (From Feb-June'19)

Barcelona, Spain

Internship, 6 months

Start Date:

Latest start date:

Want something different? See similar jobs