[{{ $ctrl._job.status.name | translate}}] Director of Human Resources
Royal Lancaster London


Job description

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as our Director of Human Resources!

Here at the newly refurbished Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

Listed in the ''Sunday Times Top 100 Best Companies to Work For'', you will be provided with tailored development plans, learning events and opportunities to develop your career!

Joining our independently owned and 5–star service hotel as our Director of Human Resources, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
• Complimentary night stays for 2
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Refer a friend bonus up to £200 per referral
• Cycle to work & workplace pension schemes
• Annual season ticket loans
• Annual long service awards
• Special welcome to work breakfasts
• Employee recognition schemes and Social Committee events including gala dinners and much more!

As our Director of Human Resources, you will be supporting an HR team of 6 including yourself, in driving a culture where managers take ownership and responsibility for their departments and teams in relation to, skills training, learning and development and overall performance of service excellence. You will be leading new project work and coming up with new ideas and proposals to streamline our HR processes and deliver innovative solutions within the hotel’s operation.

Working with us, as our Director of Human Resources you will be looking at creative ways to help develop a higher level of engagement with the hotel, driving a culture of pro-activeness with a sense of purpose. In addition to this, you will be implementing and designing working groups to ensure that the business moves forward in relation to compliance, hospitality, engagement, competitive advantage – therefore developing an inclusive culture at all levels of the business. You will rely on your previous experiences to better advise your HR team and managers within the hotel in regards to ER issues.

Your development would be at the forefront of our goals and we are always looking for creative ways to work better and to drive our people practices.

As a company, we’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our award winning family!


All applicants must be legally eligible to work in the UK.


See description

Job type
London, United Kingdom
Human Resources
Starting in
As soon as possible
Duration of the contract

Royal Lancaster London

Recently celebrating its 50th anniversary, the Royal Lancaster London, a Preferred Hotels & Resorts hotel, has newly completed a spectacular and extensive full renovation.

Overlooking Hyde Park with stunning 18th floor views of London, the hotel is only moments from Park Lane and Oxford Street.

As a 'Sunday Times Top 100 Best Companies to Work For' in 2016, 2017 and 2018, the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and we are committed to the vision of ‘We Always Care’ which lives through an inverted hierarchy.

Our colleagues are supported to be the very best they can be through tailored development plans, training and apprenticeships. There is a focus on promoting great ideas and delivering an emotionally intelligent service to our wonderful guests. Working with us means you will be joining a family of like-minded people who genuinely always care.

The hotel offers an array of culinary options, with three restaurants and two bars, as well as 16 meetings and events spaces, including the renowned Nine Kings and Westbourne Suites, with a capacity of 3,000 guests, making Royal Lancaster London one of the largest banqueting venues in Europe.

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