[{{ $ctrl._job.status.name | translate}}] Thakuru (Guest Relation Officer) - Russian Speaking
Huvafen Fushi Resort and Spa

Posted

Job description

 Report for duty on time in full uniform according to resort grooming standards.
 Prior to guest arrival check boat departure time
 Facilitate Check in
 Ensure room is at Huvafen Fushi standard for the guest arrival
 Arrival Letter
 Welcome Drink
 Registration cards
 Credit card imprint
 Copy of your business card
 Name on phone
 Two room key’s cut
 Prepare amenities request for special and repeat guests.
 Guest arrival process should cover the check in, room and resort familiarisation.
 Advise relevant departments if there are special requests or requirements during the guests stay
 Be totally familiar with room amenities, lay-out, rate structure, outlets (e.g. operating hours, menu, promotions, prices, etc.) facilities and services offered in the resort.
 Be aware of activities and happening in the Resort so that you are able to provide your guest with appropriate activites to ensure they optimise their stay on Hvafen Fushi
 Keep up to date and have an extensive knowledge of the Maldives, the island and the surroundings, allowing you to provide your guests with information that will enhance their Maldivian experience
 Provide a warm and friendly service responding to all guest enquiries immediately.
 Perform other relative duties as required, such as handling phone calls.
 Co-ordinate with other departments all the time’s respecting their policies and procedures and ensuring that you are representing the front office department in a professional manner at all times.
 Handle guests’ complaints or requests and liaise with the departments concerned to ensure immediate follow-up.
 Report all suggestions, complaints and compliments from guests to the Front Office Manager
 Arrange special occassion cakes and make courtesy calls on guests special occasions.
 Maintain a friendly rapport with guests in order to ensure open and accurate communication.
 At all times know what your guests are wanting to do and where they are
 Have contact with guests everyday to ensure you have the opportunity to be proactive in meeting and exceeding their needs, wants and desires.
 At all times believe that Team work is the key to ensureing all of our guests have the ulitmate experience.
 Facilitate Guest Deaprture
 The night before departure
 Prepare departure letter the and place in room at turn down
 Attach a copy of their account with the letter
 Ensure that tickets are confirmed and ready to be handed to the guest on their departure
 The day of the departure
 Pick up the guest at time confirmed in departure letter
 Hand over guest account ( once you have checked and confirmed it’s accuracy)
 Process payment for account
 Escort guest to boat or airport
 Bid a warm farewell
 Be conversant with the Front Office computer systems: opera and word packages.
 It is your responsibility to attain a buggy license and to ensure that you are adhering to the buggy driving policy at all times.
 Be familiar with all the Emergency procedures (fire, etc.)
 To follow all systems and procedures as laid down in the standard operating manual
 Carry out any other duties as requested of you byt eh Front Office Manager

Requirements

At least 2 years of working experience in a similar position in 5 star Hotel / Resort in a similar role

An outgoing, energetic, cheerful and positive personality.

Physically fit, healthy and well-groomed.

Strong interpersonal and problem solving abilities

Flexibility, ability to make decisions and sound judgment under pressure.

Excellent communication skills, reliability and “getting the job done” through persistence and a strong work ethic.

Guest oriented, service minded and have attention to quality

Excellent computer skills, good knowledge of Opera (PMS).

Excellent command of English and Russian Language.
Job type
Fulltime job
Location
Male, Maldives
Department
Front Office concierge, Front Office reception, Guest Relations
Languages
Russian
Starting in
As soon as possible
Latest start date
September 2018

Huvafen Fushi Resort and Spa

Drift away into a dreamscape. Sink into modern comforts. Indulge in gentle sleep and sweet rest. Stay. Stylish haven.

Embrace the tropical atmosphere. Luxuriate in your plunge pool. Infused with refinement. Coastal skies. Breathe in exotic aromas of native blooms. Escape. Savour overwater luxury. Drink in the heavenly ocean views. Clean, modern palette. Sweet caress the balmy breeze. Infinite sensations

Sail Away Weigh anchor and explore other worlds. Champagne at sunrise. Indulgence on deserted shores. Untouched islands rise from changing tides. Dive mesmerising reefs. Overnight onboard for encounters under starlight.

Secluded island hideaway. Infinite horizons. Set sail. Defy gravity over the atolls. Levitate above the surface or sink into the lagoon.

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