Houseperson

[{{ $ctrl._job.status.name | translate}}] Houseperson
Hyatt House Denver/Downtown

Posted

Job description

Description

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HOUSEPERSON I

SUMMARY

Responsible for general cleaning and maintenance duties and a variety of cleaning tasks in public areas and suites.

RESPONSIBILITIES

 Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way.

 Pick up keys, assignments, and checklist.

 Restock linen closets, linen and storage rooms with linen and supplies.

 Clean and organize linen and storage rooms daily.

 Complete daily checklist.

 When necessary, strip guest rooms of linen and trash.

 Move dirty linen and trash from guestroom floors.

 Move dirty plates and glasses from GRA carts and hotel hallways, transporting them to the dish area.

 Clean and sanitize guest room glasses.

 Restock housekeeping carts with clean, sanitized glasses and cups.

 Vacuum and/or mop hallways and stairwells.

 Keep guest loan items clean and sanitized.

 Return guest loan items.

 Assist guests with luggage when necessary.

 Properly maintain vacuum and other equipment.

 Perform interim carpet cleaning and spot treatments.

 Answer two-way radio promptly and courteously, using the radio earpiece.

 Move deliveries to proper storage areas.

 Help with laundry operation, when required.

 Communicate changes in suite status with the Front Desk.

 Assist the Engineering Leader in resolving guest complaints concerning the Maintenance Department.

 Deliver cribs, roll-away beds and various related items to guestrooms as requested by supervisor or guest.

 Remake roll-away beds and cribs.

 Making notations on various logs where these amenities have been delivered - i.e. cribs and roll-away beds locations must be recorded in the Log Book at the Front Desk.

 Perform assigned duties in emergency situations.

 Accommodate guest special requests courteously.

 Answer guest questions regarding hotel and local area facilities, services, and hours.

 Carry out any reasonable request by Management.

 Perform other duties as assigned.

 Available to work nights, weekends, and holidays as necessary.

When Housekeeping Aide is also responsible for public area cleanliness:

 Lobby: Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner.

 Public Restrooms: Clean sink, toilet, mop floor - replenish supplies as needed.

 Pool Area: Replenish supplies as needed; take out all the trash; clean glass doors and any residue from the tables. Check

water level in the Spa and check bromine level.

 Exercise Room: clean all mirrors, wipe all equipment; take out trash; run vacuum cleaner; clean glass doors.

 Assist in needs, including landscaping and ground, for the outside of hotel

 Guest Laundry: clean washer/dryer, table, mop floor as needed.

 Cleaning of offices and Front Office areas.

 Cleaning of Associate break room.

 Associate bathroom: clean sink, toilet, mop the floor. Replenish toilet paper and paper towels as needed.

 Assist with ensuring swimming pool and spa maintenance duties are performed according to manufacturer specifications and

local Health Department Regulations.

 When necessary, performs snow removal and de-icer applications.

Requirements

See description

Job type
Fulltime job
Location
Central Business District, Denver, CO, United States
Department
Housekeeping
Starting in
As soon as possible

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