Front Office - Guest Service Agent - FT/

[{{ $ctrl._job.status.name | translate}}] Front Office - Guest Service Agent - FT/
Hyatt House Naples on 5th Avenue

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Job description

Description

Come Join Our Team!

Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture.

We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity.

We embrace management values that include a "Whatever It Takes" attitude delivering the highest standards of both guest and associate satisfaction.

Commonwealth Hotels is one of the nation''s top hotel management companies hiring only the best people.

Currently we are looking for a top performing Guest Service Agent to oversee all essential functions of the Front Desk.

This position will work closely with the Director of Rooms and is a great stepping stone to future growth within our company.

Some Key Areas of Responsibility for the Front Office Manager include:

  • Assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service & hospitality at all times.

  • Expected to have open availability – AM & PM shifts.

  • Provide superb customer service at the highest possible level imaginable

  • Process arrivals and departures in a most efficient manner

  • Able to follow instructions on the first request

  • Attention to detail is an absolute must

  • Must have the ability to get along with others from diverse backgrounds and beliefs

  • Booking Transportation for Hotel Guests Creating Reservations for incoming Guests

Requirements

  • Must demonstrated a passion to exceed

  • Previous hotel experience preferred

  • Microsoft Office experience preferred

  • We require good communication, typing and computer skills.

  • Will need to be organized, flexible and outgoing.

  • Must be able to handle multiple tasking.

  • Ability to work various shifts

  • Must possess the "Spirit to Serve Every Guest, Every Day, Every Stay."

Benefits 

  • Health, Dental & Vision

  • STD, LTD, Voluntary Life

  • Bonus Program

  • 401k Retirement Plan

  • Jury Duty and Funeral Pay

  • Travel Discounts

  • And Much Much More!

  • Local Candidates Preferred!

  • EOE/Drug Free Workplace

Our Mission

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a “Whatever It Takes” attitude. We are a leading franchisee of Marriott, Hilton and Hyatt brands. Commonwealth Hotels, home office is located in Covington, KY and led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States.

Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride and Intensity in all we do. This allows us to develop a special relationship with our guests, associates and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to guest. The attitude of our associates all our associates is the mark which sets us apart from other management companies. As the property becomes known for its quality of service and attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people and this combination in turn yields satisfied guests.

Requirements

See description

Job type
Fulltime job
Location
Redevelopment Area, Naples, FL, United States
Department
Front Office reception
Starting in
As soon as possible

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