General Manager

[{{ $ctrl._job.status.name | translate}}] General Manager
Hyatt House Pleasanton

Posted

Job description

Description

Opportunity:  General Manager

 

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

 

Potential Career Path   

Area General Manager – Regional Director of Operations – Vice President of Operations

 

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands,kneeling, or crouching.
  • Occasional travel required.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Requirements

See description

Job type
Fulltime job
Location
Pleasanton, CA, United States
Department
Other
Starting in
As soon as possible

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