Director of Sales

[{{ $ | translate}}] Director of Sales
Hyatt Place Austin/Arboretum


Job description


We Care for People so they can be their Best!!

Job Summary

The Director of Sales is responsible for supervising the total sales effort of the hotel, to include developing new accounts, maintaining existing accounts, supervision of sales related personnel, implementation of sales and marketing strategies so as to maximize profits of the hotel while maintaining exceptional guest satisfaction.

Essential Duties and Responsibilities

  • Provides professional and courteous guest service at all times
  • Supervises sales team
  • Qualifies all prospective leads
  • Networks and meets with contacts to produce group and/or convention business (includes: room, food and beverage, and catering/banquet sales)
  • Schedules conventions and business groups
  • Acts as liaison with hotel level departments to facilitate contracted services established by the sales office and client
  • Assists General Manager in creating and updating the hotel marketing plan and budget
  • Designs and executes projects for all marketing areas in line with the marketing plan
  • Develops and maintains departmental budget
  • Networks and maintains relations with area Chamber of Commerce and local civic groups and associations
  • Enforces sales related policies and procedures
  • Ensures sales activities meet or surpass profit plan
  • Develop and maintain client files
  • Develops and implements sales and marketing strategies
  • Collaborates with Front Office Manager to control dates, availability, and guestroom rates
  • Approves function space allocation for group catering bookings
  • Develops and maintains relations with media to preserve public relations effort
  • Follows up on progress of booked groups by monitoring room night pick-up, rooming lists, and cut off dates
  • Remains apprised of competition and industry developments
  • Prepares reports: Productivity Report, Weekly Plan, Sales Call Reports, and Market Share Analysis
  • Conducts weekly sales and attends staff meetings
  • Acts as Manager On Duty when scheduled

Additional Duties

  • Completes projects as determined by General Manager
  • Actively seeks out other tasks when current work is complete

Essential Behavior Requirements 

  • Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs.  Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
  • Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
  • Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Quality: Work “product or service” is free of errors and exceeds customer expectations.
  • Leadership: Shares the company vision, and relates company strategy to the associate’s daily work.  Positively communicates goals.  Clearly and consistently inspires associates to achieve the highest standards and results. Displays decisive and firm leadership when necessary.  Is professionally disciplined and respectful.  Effectively and promptly deals with team performance issues.  Adapts positively to changing situations.  Handles criticism well, admits mistakes and makes corrections quickly and willingly.

Minimum Qualifications

  • Education or Experience- Associates and/or Bachelors degree in business related field; over four years related hospitality sales experience and/or training; or equivalent combination of education and experience.
  • Language Skills- Must have developed language skills to the point to be able to: read, analyze, and interpret general business and sales documents, and financial reports.  Ability to write reports, business correspondence, and procedure manuals.  Actively participates in discussions.  Ability to effectively present information and respond to questions from management, clients, customers and the general public. Ability to speak extemporaneously on variety of subjects.
  • Mathematical SkillsRequires mathematical development sufficient to be able to: compute discount, interest, profit and loss, commission, markups and selling price, and percentages.  Demonstrates accuracy and attention to detail. Solid knowledge of financial reporting, business plan principles, and practices.  Possess strong analytical, problem solving, and organizational skills.
  • Reasoning Ability- Must have developed reasoning skills to be able to: positively identify problems, collect data, establish facts, draw valid conclusions, and provide a viable solution.  Ability to negotiate by exchanging ideas, information, and opinions with others to formulate policies and programs and arrive jointly at decisions, conclusions, or solutions.  Determine or interpret work procedures for a team, assigning specific duties and encouraging cooperative teamwork while promoting efficiency.


Physical Requirements

  • Ability to pass physical exam, drug test, and background check
  • Requires sitting, walking, and standing to a significant degree, reaching, handling, talking, hearing, and seeing 
  • Lifting up to 20 lbs. maximum with infrequent lifting and/or carrying or transporting of objects weighing up to 10 lbs
  • Ability to operate standard office equipment including personal computer, copiers, facsimile, and telephone
  • Ability to operate standard office equipment including personal computer, copiers, facsimile, and telephone
  • Inside environmental office conditions protected from weather conditions

I understand that the job description is not a comprehensive list of my job duties and it is up to me, along with my supervisor’s guidance, to determine the best and most efficient way to accomplish my job duties and responsibilities.  I also understand that should my job duties change significantly, which may occur based on the business needs of the organization; it is my responsibility to notify my supervisor so that my job description is updated accordingly.  I acknowledge that the job description will be used as the basis for my performance review.


See description

Job type
Gateway, Austin, TX, United States
Sales & Marketing
Starting in
As soon as possible

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