Customer Service Representative/Front Desk/Gallery Host

[{{ $ctrl._job.status.name | translate}}] Customer Service Representative/Front Desk/Gallery Host
Hyatt Place Austin Downtown

Posted

Job description

Description

Our downtown Austin hotel is top-rated on Tripadvisor for our always-welcoming staff, join our team! Great place to work and great place to stay!

Would do you like to work for a great organization with loads of career opportunities? If you are serious about service and career growth, come in and apply today!

The Hyatt Place Austin Downtown is currently seeking dedicated, flexible and service orientated individuals to fill the following position:

                                         GALLERY HOST/CUSTOMER SERVICE REPRESENTATIVE

The Job

The Gallery Host greets, assists and serves guests. In addition the GSR completes guest registration, room assignments and daily F&B tasks while providing excellent guest service.

Essential Functions
  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
  • Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. 
  • Handle guest registration, room assignments and room blocking which includes accommodating special requests whenever possible.
  • Follow correct check-in/check-out procedures for all guests.
  • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
  • Handle guest mail, messages and safe deposit boxes per SOP.
  • Offer and properly handle requests 
  • Effectively operate the hotel computer system or property management system upon certification.
  • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
  • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
  • Assist with Food and Beverage functions. This includes replenishing 24 hour coffee station and assist with Breakfast setup.
  • Perform other duties as assigned.
Benefits
  • White Lodging offers competitive benefits including medical, vision, dental insurance for Full Time associates.
  • Other benefits include Short term and long term disability. We also offer paid time off, vacation pay, 401K employer match.  We offer tuition reimbursement.
    White Lodging is an equal opportunity employer.  

Requirements

See description

Job type
Full-time
Location
Downtown, Austin, TX, United States
Department
Front Office reception
Starting in
As soon as possible

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