General Manager

[{{ $ctrl._job.status.name | translate}}] General Manager
Hyatt Place Chicago/Naperville/Warrenville

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Job description

Description

Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.  

Experience:

  • Minimum of 3 years’ experience as a General Manager in similar type & size hotel
  • Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
  • Local market experience preferred
  • Hyatt experience preferred

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  • Administers approved incentive programs
  • Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
  • Audits departmental procedures and performance. Modifies procedures as needed.
  • Monitors rooms inventory and merchandising procedures.
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager on Duty (M.O.D.) Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property

  • Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction to obtain repeat business of leisure and business markets

  • Evaluates all guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels’ associates
  • Ensures that all new hires are given the proper onboarding experience
  • Ensures that staff is properly trained by their managers
  • Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
  • Ensures that performance evaluations are being issued as required by corporate
  • Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
  • Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
  • Payroll processing and reconciliation

The ideal candidate for this position will have the following characteristics:

  • Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
  • Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
  • Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Commonwealth Hotels'' standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

Skills/Qualifications

Education:

  • Bachelor''s degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator''s license in good standing
  • Brand General Manager certification preferred

 

Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.

Requirements

See description

Job type
Fulltime job
Location
Warrenville, IL, United States
Department
Other
Starting in
As soon as possible

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