Position Summary: The Lead Gallery host is responsible for daily supervision of the gallery
hosts, quality service and guest satisfaction.
Essential functions: Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. Ensure all Gallery hosts deliver the brand promise and provide exceptional guest service.
2. Assist in greeting and checking in guests.
3. Ensure Gallery hosts are familiar with hotel products and services.
4. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is
5. Ensure Gallery Hosts are in proper uniform and adhere to the Company’s grooming
6. Ensure all brand standard training for the front office team is completed within the
required time frame as dictated by the Brand.
7. Ensure company policies are adhered to, relating to financial record keeping, money
handling and licensing including timely and accurate reporting of financial information.
8. Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are preblocked
in advance. Work with Housekeeping to ensure each room is prepared with
9. Work with housekeeping and engineering to block rooms as necessary for maintenance.
10. Adhere to hotel grooming and uniform standards.
11. Perform any additional tasks requested by management.
Education: High school diploma or GED
Experience: Two (2) years related experience.
Experience: Ability to operate a computer, phone and other office equipment.
Hours required: Scheduled days and time vary based on hotel needs. May be required to work weekends.
- Ability to travel.
- Ability to stand and walk for long periods of time.
- Ability to provide friendly guest service with a smile.
- Ability to lift, push and pull a minimum of 50 lbs.
This description is a summary of primary responsibilities and qualifications. The job description is not
intended to include all duties or qualifications that may be required now or in the future.
- Job type
- Saint Petersburg, FL, United States
- Front Office reception
- Starting in
- As soon as possible