The first priority of all Hyatt Place associates is to provide exceptional service to our guests according to established Hyatt standards. Since this is a hotel environment, strong communication skills are required as well as the flexibility to work various shifts including days, evenings, and weekends.
SUMMARY OF POSITION
The Houseman ensures the cleanliness of the hotel public areas and offices, assists Room Attendants to clean guest rooms, is responsible for projects and preventative maintenance, and the set-up and clean-up of event spaces.
Ensures all company minimum brand standards have been implemented
Clean hotel public areas including the hotel lobby, kitchens, restrooms, offices and event spaces
Assist Room Attendants in cleaning guest rooms
Replenish guest rooms and assist with linen distribution
Empty soiled linens
Maintains the cleanliness of corridors and surrounding areas
Responsible for preventative maintenance and projects as assigned
Set-up and clean-up of event spaces
Report lost and damaged items
Provide exceptional guest service at all times, handling all guest complaints and inquiries in a courteous and efficient manner; feedbacks guest complaints to manager promptly
Prior cleaning experience required
Customer service experience required, preferably in a hotel or related field
Must have availability to work a flexible schedule, including evenings, weekends and holidays
Requires strong command of the English language
Ability to learn quickly and work in a fast paced position with guest interaction
Must be able to multi-task
Must be 18 years or older
A true desire to satisfy the needs of others
Good vision and hearing, either natural or with corrective equipment
Must be able to bend, stoop, and squat
Ability to lift, pull and push heavy weight (minimum 50 pounds) regularly
- Ability to walk and stand for long periods of time
This position is managed by Kokua Hospitality, a Hyatt franchise partner.
What’s in a Name? In our case, quite a lot. Our history and corporate culture are both intrinsically tied to the etymology of our name. Kokua is a Hawaiian word meaning giving to others for their benefit. At Kokua Hospitality, we are proud of our name and proud of the mission it represents – Giving to others. A mission we’re determined to live up to each and every day.
- Job type
- Waikīkī, Honolulu, HI, United States
- Starting in
- As soon as possible