Houseman

[{{ $ctrl._job.status.name | translate}}] Houseman
Hyatt Place Waikiki Beach

Posted

Job description

Description

The first priority of all Hyatt Place associates is to provide exceptional service to our guests according to established Hyatt standards.  Since this is a hotel environment, strong communication skills are required as well as the flexibility to work various shifts including days, evenings, and weekends.  

SUMMARY OF POSITION

The Houseman ensures the cleanliness of the hotel public areas and offices, assists Room Attendants to clean guest rooms, is responsible for projects and preventative maintenance, and the set-up and clean-up of event spaces.

ESSENTIAL FUNCTIONS

  • Ensures all company minimum brand standards have been implemented

  • Clean hotel public areas including the hotel lobby, kitchens, restrooms, offices and event spaces

  • Assist Room Attendants in cleaning guest rooms

  • Replenish guest rooms and assist with linen distribution

  • Empty soiled linens

  • Maintains the cleanliness of corridors and surrounding areas

  • Responsible for preventative maintenance and projects as assigned

  • Set-up and clean-up of event spaces

  • Report lost and damaged items

  • Provide exceptional guest service at all times, handling all guest complaints and inquiries in a courteous and efficient manner; feedbacks guest complaints to manager promptly

QUALIFICATIONS

  • Prior cleaning experience required

  • Customer service experience required, preferably in a hotel or related field

  • Must have availability to work a flexible schedule, including evenings, weekends and holidays

  • Requires strong command of the English language

  • Ability to learn quickly and work in a fast paced position with guest interaction

  • Must be able to multi-task

  • Must be 18 years or older

  • A true desire to satisfy the needs of others

PHYSICAL REQUIREMENTS

  • Good vision and hearing, either natural or with corrective equipment

  • Must be able to bend, stoop, and squat

  • Ability to lift, pull and push heavy weight (minimum 50 pounds) regularly

  • Ability to walk and stand for long periods of time

This position is managed by Kokua Hospitality, a Hyatt franchise partner. 

What’s in a Name?  In our case, quite a lot.  Our history and corporate culture are both intrinsically tied to the etymology of our name.  Kokua is a Hawaiian word meaning giving to others for their benefit.  At Kokua Hospitality, we are proud of our name and proud of the mission it represents – Giving to others.  A mission we’re determined to live up to each and every day.

Requirements

See description

Job type
Fulltime job
Location
Waikīkī, Honolulu, HI, United States
Department
Housekeeping
Starting in
As soon as possible

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