Lead Gallery Host (Supervisor)

[{{ $ctrl._job.status.name | translate}}] Lead Gallery Host (Supervisor)
Hyatt Place Waikiki Beach

Posted

Job description

Description

Hyatt Place Waikiki Beach is looking for a Lead Gallery Host to contribute to the hotel’s commitment to high quality guest service and teamwork, creating memorable experiences and showcasing the Aloha Spirit.  Be a part of a team and deliver innovative guest experiences.

Lead Gallery Hosts contribute to the hotel''s commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Lead Gallery Host will supervise and coach other Gallery Hosts and resolve escalated guest issues. Experience with Opera or similar systems required. Mandarin, Korean, Japanese or other second languages a strong plus.

The Lead Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, Gallery Bar, the Bakery Café, the Guest Kitchen (food preparation, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.  Must be able to obtain a liquor commission blue card. Previous guest service experience as well as the ability to communicate well with guests required.

Lead Gallery Hosts are in constant communication with the Host Stand and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. Bell Hosts also assist with the preparation and serving of food from the Fresh 24/7 menu as a member of the Gallery Team.  This position is fast paced with constant customer interaction. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style''s relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it''s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

  • Customer service experience is required 
  • Experience in a hotel environment is highly preferred
  • Must have schedule flexibility for weekends and holidays and evenings
  • Requires strong command of the English language to include speaking, reading and writing and additional language abilities are a strong plus
  • Ability to learn quickly and work in fast paced position with guest interaction
  • Must be able to multi-task
  • Must be 21 years or older and able to obtain a blue liquor card
  • A true desire to satisfy the needs of others in a fast paced environment
  • High school diploma or equivalent required
  • Ability to lift, pull, and push 25 lbs on a regular basis
  • Must possess basic computer skills, i.e. Word, Excel, etc.

This position is managed by Kokua Hospitality, a Hyatt franchise partner. 

What’s in a Name?  In our case, quite a lot.  Our history and corporate culture are both intrinsically tied to the etymology of our name.  Kokua is a Hawaiian word meaning giving to others for their benefit.  At Kokua Hospitality, we are proud of our name and proud of the mission it represents – Giving to others.  A mission we’re determined to live up to each and every day.


 

Requirements

See description

Job type
Full-time
Location
Waikīkī, Honolulu, HI, United States
Department
Front Office reception
Starting in
As soon as possible

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