Gallery Host

[{{ $ctrl._job.status.name | translate}}] Gallery Host
Hyatt Place West Palm Beach/Downtown

Posted

Job description

Description

Job Description

Position Summary: The Gallery host greets guests, processes check-ins and check outs, issues room keys and resolves guest issues while complying with all brand standards, policies and procedures.

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
  • Follow the hotels rate structures, discounts and sell/upsell strategies.
  • Coordinate all guest requests, inform guests of hotel services, features and room amenities
  • Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
  • Handle guest problems with courtesy, empathy and sincerity.
  • Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
  • Cancel room reservations according to policy.
  • Create conversations and share a moment by making a real connection with the guests.
  • Report to work on time and in proper uniform.
  • Perform other tasks as assigned by management.
  • Requirements

    Education: High school education or equivalent experience.

    Experience: Customer service experience preferably in a hotel or related field.

    Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

    Knowledge or and ability to operate a computer and reservation system.

    Ability to stand for long periods of time and lift regularly up to 30 lbs.

    Ability to provide friendly guest service with a smile.

    M/F/Vet/Disability

    Requirements

    See description

    Job type
    Full-time
    Location
    Downtown, West Palm Beach, FL, United States
    Department
    Front Office reception
    Starting in
    As soon as possible

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