Assistant Manager - Guest Services  (Nights)

[{{ $ctrl._job.status.name | translate}}] Assistant Manager - Guest Services (Nights)
Hyatt Regency Birmingham

Posted

Job description

One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location.  Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes’ walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place.  The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street.  We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.

 
You will take charge during the night shift acting as Duty Manager for the hotel.  Overseeing each area to ensure they operate successfully, whilst managing guest and colleague expectations.  You will train and develop your team to ensure the night audit runs successfully, and oversee the health & safety aspects of the night shift.
 
Shifts will consist of 11pm - 7am with the occassional day shifts when required by the business. 

You will have previous experience in a similar role, with experience of managing a team and conflict resolution with the emphasis on creating a positive guest journey.

 

We offer you a competitive remuneration package and in return for your hard work and dedication your benefits include generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Birmingham, the UK or overseas.
 
Your characteristics will be representative of our values:  Humility, Respect, Integrity, Creativity, Fun and Empathy.
 
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!

Requirements

See description

Job type
Full-time
Location
Birmingham, United Kingdom
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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