Guest Experience Ambassador

[{{ $ctrl._job.status.name | translate}}] Guest Experience Ambassador
Hyatt Regency Chicago

Posted

Job description

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.  Hyatt is a place where high expectations aren''t just met-they''re exceeded. It''s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. 
 
The Guest Experience Ambassador at Hyatt Regency Chicago is a fast paced managerial position with constant interaction with guests/clients visiting the hotel.  The manager will work closely with the Operations Departments and hotel leadership and will report directly to the Hotel Manager.  The Guest Experience Ambassador will be responsible for providing excellent and consistent levels of service to the guests by enhancing the hotel’s touchpoints to improve guest experiences. The Ambassador will focus on the lobby, front desk and food and beverage outlets to identify and address operational opportunities to improve service. As the Ambassador of Hyatt Regency Chicago, the manager will also work with the Quality Assurance Manager to frame customer service data points into a direct evaluation of customer service. The Ambassador will facilitate weekly training sessions focused on service essentials.
 
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it''s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
You''re more than welcome.

Qualifications
  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Ability to work a flexible schedule
  • A professional appearance
  • Must be able to be on your feet and in motion for long periods of time.

Requirements

See description

Job type
Full-time
Location
Chicago Loop, Chicago, IL, United States
Department
Other
Starting in
As soon as possible

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