Guest Service Representative

[{{ $ctrl._job.status.name | translate}}] Guest Service Representative
Hyatt Regency Deerfield

Posted
Interested in this opportunity ?

Job description

Description

People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here! Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 
  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees
  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Requirements

See description

Job type
Fulltime job
Location
Deerfield, IL, United States
Department
Front Office reception
Starting in
As soon as possible

Other suggested jobs

{{:: 'Train as a Front Desk Agent at this amazing Hotel!' | ellipsis : 40 : true }}

{{:: 'HRC International - New Orleans' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Night Audit
Austin, TX, United States
Line Cook
Colgate Center, Jersey City, NJ, United States
Turndown Attendant
Austin, TX, United States
Public Areas Attendant - FT & PT
Austin, TX, United States
Bell Attendant - FT & PT
Austin, TX, United States
View 3600 other offers