PM PBX Operator

[{{ $ctrl._job.status.name | translate}}] PM PBX Operator
Hyatt Regency Houston Galleria

Posted

Job description

Description

Let your smile change the world!

As a PBX Operator, you will fill a pivotal role in ensuring guest satisfaction through responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within, to and from the hotel in a prompt, courteous and accurate manner to maximize hotel revenues.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have experience in PBX communications, hotel customer service and/or hotel sales experience. 
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.
  • Take and deliver messages according to standards. 
  • Maintain guest privacy at all times.
  • Provide information about the hotel. 
  • Be familiar with emergency procedures.
  • Be familiar with VIP procedures. 
  • Be able to provide accurate directions to the hotel.
  • Be familiar with the surrounding area of the hotel. 
  • Send/receive guest faxes.
  • Serve as radio dispatcher, maintaining proper radio and paging procedures. 
  • Record and relay all guest requests and verify completion.
  • Maintain daily activity log. 
  • Establish and maintain efficient filing system of guest registration cards.
  • Process wake up calls per the guest’s request. 
  • Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Requirements

See description

Job type
Full-time
Location
Southwest Houston, Houston, TX, United States
Department
Front Office reception
Starting in
As soon as possible

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